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Moving an Asset Between Companies Developer Guide
User-facing page: Moving an asset between companies. The asset twin of moving a task between companies; read that first, because the access rule is the same and so is the reason for it.
Endpoint api/assets/move_to_company.php is a thin adapter; every rule is in the service.
Access, both ways, exactly as the task move: $ctx->companyScope (what this caller may touch) and analystCanAccessTenant() (what the person may reach). For a session they agree; for an API key issued for one company they do not. "No access" and "no such company" give one message, so probing ids cannot reveal which companies exist.
An asset carries more company-owned things than a task. They split into two kinds on purpose:
| What | Why | |
|---|---|---|
| Cleared, audited, named in the toast |
location_id unless visible to the target (its own or shared); asset_type_id / asset_status_id unless in getTenantConfigRows() for the target |
They do not exist in the new company. Keeping them would leave the asset wearing a value its own company cannot see or pick. |
| Refused, naming the problem | a hostname or asset_tag the target already uses; a person holder (users_assets.user_id) whose company differs |
Both identifiers are unique per company, and the inventory agent falls back to the hostname when a machine has no usable serial (reconciliation). An Intune link survives the move (3.1.0). A holder is a decision for a person, not a guess. |
Analyst holders move with it: analysts are not company-scoped. The Default company is stored as NULL, and resolved to its real id before comparing, so a Default asset "moved" into Default is a no-op, not a nonsense audit line.
One transaction; one company audit row plus one per cleared field (asset_history, keys shared with the history view's labels).
create_asset.php takes an optional tenant_id, checked the same two ways. It also checks the type, status and location belong to that company. The form loads them for the chosen company, so this only fires on a stale form or a crafted request, but without it an asset could be created in one company wearing another's private location.
The form's lists reload through a new ?for_tenant= parameter on get_asset_types.php, get_asset_status_types.php and get_asset_locations.php, resolved by requestedTenantId() in includes/tenancy.php. π΄ An id the analyst cannot reach is ignored, not honoured: the worst a crafted request gets is the active company's lists. The settings view (?manage=1) never uses it.
The response carries in_active and company_name, so the form opens the new asset when it is in the company on screen, and otherwise says where it went.
Tickets β Users and the Tasks board now widen under All companies (see All companies view - Developer Guide). The asset list deliberately does not. Its type, status and location dropdowns are single-company, so a widened list would let you open another company's asset and give it a location from the wrong one. Tickets solved the same problem with per-company lookup maps (getTenantConfigRowsByCompany()); assets would need the same before the list can widen.
On a real database with throwaway rows (all removed): created into another company from the All companies view; refused a Default-private location for a Gmail asset; moved an asset and saw its private location cleared and audited; moved one on a shared location and saw it kept; refused a hostname clash and an out-of-company holder, naming the person; and a same-company move was a no-op. Then the page was driven headless: the form would not submit without a company, the location list followed the company chosen, and Key info showed the Company field.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
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MobileβFriendly
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Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
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- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
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π REST API β how it works
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- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
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- β³ π§ Using the API docs page
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- β³ β OpenAPI: kept correct
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- Watchtower
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Tickets
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
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- β³ π·οΈ Ticket categories
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ Basic IMAP mailboxes
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
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β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
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- β³ π¨ Telling the analyst a ticket is theirs
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- β³ π The public web address
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- β³ π Raising a ticket for someone else
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- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Scheduled work in your own calendar
- Problem Management
- Tasks
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π·οΈ QR asset labels
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
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- People
- Domains
- Contracts
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- π Notifications
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- LMS
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- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- System
-
Overview
- β³ π Progress tracker
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- β³ π’ One board across every company
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- What this is
-
π Bugs resolved
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96