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Training for Portal Users Developer Guide
How the LMS stopped assuming every learner is an analyst. Companion to Training for Portal Users.
The LMS was analyst-only all the way down: lms_learning_group_members.analyst_id, lms_progress keyed UNIQUE (analyst_id, course_id), lmsMyCourses($conn, $analystId), and a player reading $_SESSION['analyst_id'].
A self-service portal user is a users row and has no analyst record at all, so the identity had to carry which table it means.
includes/lms_access.php. A value object of (type, id) where type is analyst or user.
A class rather than (?int $analystId, ?int $userId). That pair carries an unwritten "exactly one of these" rule that nothing enforces β the shape the portal password-reset tables were deliberately split apart to avoid, for the same reason. The day somebody passes both, or neither, the LMS shows one person another person's training record. Here the object cannot be constructed in an invalid state.
Says what group_id means:
target_type |
group_id points at |
|---|---|
learning_group |
lms_learning_groups.id β the default, so every pre-existing row is unchanged |
user_group |
knowledge_user_groups.id |
all_users |
nothing; group_id is 0
|
analyst |
analysts.id β one named person |
user |
users.id β one named person |
group_id would more honestly be target_id now. It was not renamed: that rewrites every existing row's meaning in a migration for a cosmetic gain.
Unique key is (course_id, target_type, group_id). target_type has to be in it β without it, learning group 2 and people group 2 collide on the same course, and the second assignment is refused as a duplicate of something it has nothing to do with.
analyst_id is kept, in step for analyst rows and NULL for portal learners, purely so this was not a column drop (which would make the release MAJOR β see RELEASING.md). Nothing reads it. It goes at the next major version.
π΄ The unique key had to move with it. Making
analyst_idnullable is not enough on its own: MySQL permits any number of NULLs in a unique index, so under the old(analyst_id, course_id)key every portal learner would have been unconstrained β a fresh progress row per visit, each with its own bookmark, and their place in a course appearing to reset at random.
New key: (learner_type, learner_id, course_id).
All three are in api/system/db_verify.php. All three produce a quiet wrong answer, which is why they are written down.
1. Ordering. The generic index backfill adds uq_lp_learner_course. On a grown install every existing row still has learner_id at its column default of 0, so they all collide on ('analyst', 0, course_id) and the key cannot be created. The backfill that sets learner_id = analyst_id therefore runs above the index pass, and says so in a comment. Move it below and the key is reported as un-addable on every installation that has ever recorded a course.
2. A second, hand-maintained index list. db_verify.php also carries a $uniqueIndexes array which still named uq_lp_analyst_course and uq_lca_course_group β it would have put back the two keys the repair exists to remove. Both entries were deleted. If you change an LMS index, check both places.
3. Inner joins to analysts. api/lms/progress.php, assignments.php and learner_data.php each opened with JOIN analysts β¦. For a portal learner that matches nothing, so a course pushed to 400 people would have rendered as an empty Progress tab, an assignment missing from the manager's own list, and "no progress record found" for a row visibly on screen.
π An inner join to one of several possible tables is a filter, not a lookup.
Both live in includes/lms_access.php. Everything composes them rather than writing its own joins β the same three-table join used to be spelled out in five files.
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lmsAssignmentReachSql($conn, $learner)β[sql, params], aWHEREfragment againstlms_course_assignments ca. Answers "what reaches this person". Used by My Courses, the portal Training page, the access gate and the nav-tab check. -
lmsAssignedLearnersSql($conn)β a parenthesisedUNIONusable as a derived table. Answers "who does this reach". Used by the Progress tab and the reminder run.
They cannot be one query: one starts from a person, the other from an assignment.
UNION, not UNION ALL β somebody reached by two routes is one person expected to do one course. Callers still reduce by (learner, course) afterwards, because two routes can carry two different deadlines and the earliest wins.
β οΈ A cautionary tale:lmsAssignedLearnersSql()was extracted andprogress.phpwas not switched over to it in the same commit. Individually-assigned learners were then missing from the manager's Progress tab β exactly the failure the extraction existed to prevent, one commit after making it.
The people-group branch applies the membership expiry at read time, exactly as Knowledge does: somebody whose access has lapsed is no longer expected to do the course, and leaving them in would generate chasing emails for training they can no longer open.
The analyst app and the self-service portal are the same host and share one PHP session. Anybody signed into both β which is every administrator who has ever looked at the portal β has analyst_id and ss_user_id sitting side by side.
There is then no such thing as "who is signed in". There are two answers, and only the request knows which one is acting.
LmsLearner::fromSession() originally preferred the analyst, with a confident comment explaining why that was safe. It was not. Measured: an administrator opened the portal's own Training page and was shown the administrator's ten courses, with their scores and overdue flags, under a heading reading "Courses you have been asked to complete".
Worse than the wrong list β the progress endpoints resolved identity the same way, so taking one of those courses from the portal would have written the attempt onto the analyst training record, while the page that allowed entry had gated it as the portal user. The gate and the writer disagreeing about who is acting.
Every LMS call made from the portal carries ?as=portal, and LmsLearner::fromRequest() honours it.
A plain query parameter is safe here precisely because it does not name an identity. It selects between the identities this session has already proven with its own cookies. An analyst-only session passing as=portal gets its own analyst identity back; an anonymous one gets nothing.
Five call sites in the two players carry it, including navigator.sendBeacon() on unload β the last thing the page does, and the one that writes the closing bookmark that decides where somebody resumes.
If you add an LMS endpoint that both front ends call, use fromRequest(), not fromSession().
includes/lms_reminders.php, cron/lms_reminders.php, api/lms/reminder_settings.php.
lms_reminders_sent is a fire-once guarantee, not a log. Reminders are found by asking "whose deadline is N days away", which is true for the whole of that day and every run inside it β so the send is an INSERT IGNORE against a unique key. Without the key the INSERT IGNORE is meaningless and a nightly reminder becomes an hourly one. Same shape, and the same reason, as workflow_scheduled_emissions.
fingerprint carries the deadline the reminder was about, so moving a deadline legitimately reminds again while re-running today does not. Mirrors the SLA notification fingerprint.
π The row is claimed before the send. A cron tick and somebody opening the LMS in the same second then send one email rather than two. Claiming afterwards leaves exactly that window open.
β οΈ A failed send gives the claim back. A reminder that failed has not been sent, and leaving the row would mean that person is never reminded about that deadline again β permanently, and invisibly.
Two run paths β cron, and opportunistically when a manager opens the LMS (throttled to once an hour) β for the reason includes/search/extract_queue.php gives: a cron-only design does nothing at all on an installation that never set one up. The settings screen is honest that the fallback is not a schedule.
A dry run (lmsRemindersRun($conn, true)) is the same code with a flag, not a separate estimate query that would eventually disagree with it.
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lmsCanManage()is analyst-only, and the manager bypass with it. It asks an RBAC question about ananalystsrow; passing a portal user's id would ask whether analyst #12 is an LMS manager while holding portal user #12. A portal learner has no Preview and no override. -
The module gate is an analyst-app concept.
requireModuleAccessJson('lms')is applied only when the learner is an analyst. What entitles a portal learner is the assignment itself. -
A deadline is a picked calendar day stored at midnight β the third kind of stored date. Compare calendar days (
lmsIsOverdue()), and render withfmtNaiveDate(), neverfmtDate(). Two screens disagreed about the same column for exactly this reason. -
admin@localhostfails email validation (no TLD) and is correctly counted unreachable. It is the default administrator address on a fresh install, so it is a poor test recipient. -
The portal header used to overwrite
$translationNamespaces. A page needing a third namespace β the course player speakslmsβ got every label rendered as its own key. It is??now. -
self-service/includes/auth.phpmust be required aftersession_start(), or it redirects a perfectly well signed-in person to the login page. -
LMSandLMSPlayerare top-levelconsts and are not onwindow. A test harness must click real buttons rather than callingw.LMS.switchTab().
- Training for Portal Users β the user-facing guide
- People Groups Developer Guide
- LMS
- Timezones and Time Handling β the kinds of stored date
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
- Architecture
- π§ͺ Developer tests
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
- ποΈ LDAP & Active Directory
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π·οΈ Ticket categories
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ Basic IMAP mailboxes
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Scheduled work in your own calendar
- Problem Management
- Tasks
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π·οΈ QR asset labels
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Domains
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- System
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96