Report A Problem

Report a problem

Something not working, and Troubleshooting did not help? A report with the printer's logs is far more likely to be solvable. The screen does most of it for you.

On the screen: Settings → System → Report a problem

The real screen app, showing data from a printer running NebulaOS 1.0.0.

The page says "Something not working? Help us fix it in three steps.":

1. Log level. Info, Warning or Debug. For a problem you can make happen again, choose Debug, then make it happen. "Debug switches back to Info by itself after 24 hours."

2. Save logs to USB. Put a FAT32 USB stick in the printer and tap the button. It asks first: "All logs, the printer's state and its config files go into one zip file on the USB stick (passwords are left out). Takes up to a minute."

   

   The real screen app, showing data from a printer running NebulaOS 1.0.0.

3. Report it on GitHub - scan the code on the screen, or open github.com/NebulaOS-KE/NebulaOS/issues. Attach the zip and say what you did and what happened.

Where the logs are

• On the screen: Settings → System → Logs lists the log files; tap one to read it. It includes the Wi-Fi lines of system.log.
• In Mainsail: the log files are in its log list.
• On the printer: /opt/printer_data/logs/, for example klippy.log, moonraker.log, nebulascreen.log (rotates at 10 MB, keeps 3 old files) and nebulaos-state.txt, which summarises versions and state in one file. Over SFTP this is the logs/ folder (SSH, SFTP and security).

What to put in the report: the NebulaOS version (Settings → System), what you did, what you expected, what happened instead, and the zip.

From src/report_panel.cpp:26-124 at screen fd47cb6 and usr/share/nebulaos/printer_data-README.txt, firmware dc868e3.

Next

• Troubleshooting
• Recovery - when the printer does not start at all