Troubleshooting

Troubleshooting and FAQ

My B&O product's IP address changed and the adaptor lost it

If you linked your product using product discovery, this fixes itself within a few minutes — the adaptor notices the product is unreachable and re-scans for it automatically. If you typed the IP address in manually, it won't self-recover; re-link it, or give the product a fixed/reserved IP address on your router.

The deck doesn't seem to trigger the right source

Double check Type and Input source in settings match what's actually connected.