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FreeITSM is an open-source, comprehensive web-based IT Service Management (ITSM) platform with 21 integrated modules covering everything a small-to-mid IT team needs to run a service desk. Now multi-lingual — native i18n with 21 starter locales spanning Europe (English, French, German, Spanish, Brazilian Portuguese, Dutch, Italian, Polish, Russian, Ukrainian), South Africa (Afrikaans), South Asia (Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Malayalam, Gujarati, Punjabi), and Indonesia. See Architecture → i18n.

🌐 Website: freeitsm.co.uk 📦 Repository: github.com/edmozley/freeitsm 📜 Licence: MIT

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Quick Links

• 🚀 Installation — Docker or manual setup, prerequisites, configuration files
• ⏰ Scheduled tasks (cron jobs) — the four timed jobs FreeITSM needs; nothing time-based works until these are set up, and they fail silently
• 🏗️ Architecture — Technology stack, directory layout, shared components, i18n layer
• 🔐 Security — Encryption, MFA, password policies, brute-force protection
• 🧩 Browser Extension — Chrome/Edge Watchtower extension
• 🔌 REST API — public key-authenticated API: how it works + per-module guides (Tickets, Assets, Problems, Changes, Knowledge, Tasks, CMDB, Contracts, Calendar, Software, Domains, Service Status); keys with granular permissions under System → API
• 🧩 API Reference — internal session-based AJAX endpoint summary
• 🌐 i18n — 21 languages; locale per analyst via System → Preferences; see Architecture → i18n

Modules

Module	Purpose
Watchtower	Unified attention dashboard across all modules
Tickets	Outlook-style ticket inbox with email integration
Tasks	Kanban-style internal task management
Projects	Plan and run IT projects on top of ordinary tasks - phases, stages or sprints, health worked out from the plan, linked to equipment, changes, tickets, contracts, the CMDB and knowledge
Assets	IT asset register with vCenter and Intune sync, plus who holds what and handover documents
Knowledge	Rich-text articles with AI chat and vector search
Change Management	ITIL changes with CAB workflow and risk matrix
Problem Management	Root causes behind recurring incidents, known errors, AI-assisted RCA
Calendar	Event calendar with categories and scheduling
Morning Checks	Daily RAG health checks with trend charts, optional groups and routing
Reporting	Report packs (multi-page PDF reports), system logs, audit trails, and Intune analytics
Software	Software inventory, dashboards, and licence management
Forms	Dynamic form builder with AI assist, plus what happens when a form is used — raise a ticket, send an email, call a webhook
Contracts	Supplier and contract lifecycle + RFP Builder
Domains	Domain register with registry lookups, a security grade, change detection, look-alike and certificate watches, and renewal alerts
Files	Secure file and folder sharing on a Windows-like desktop - private until shared, uploads of any size with versions, a viewer with view-only and watermarks, and every action audited
Service Status	Service health dashboard with incident tracking
Self-Service Portal	End-user portal for ticket submission — can be set as the landing page
LMS	Author courses (with AI) or upload SCORM; assign, take and track them
Process Mapper	Flowchart builder with swimlanes, groups, and Mermaid export
CMDB	Configuration Management Database with relationships and AI
Network Mapper	Visual architecture diagrams bound to the CMDB
Workflows	Cross-module automation engine — visual canvas, conditions, action handlers that can use what an earlier one produced, AI co-author
Notifications	The bell on every screen — replies, assignments and SLA warnings on your tickets, built to stay switched on
System	Encryption, module access, demo data

Screenshots

A full screenshot tour is available on the project website: freeitsm.co.uk/screenshots.html

Project Status

FreeITSM is actively developed by a single maintainer (@edmozley). New features and fixes ship continuously — see the CHANGELOG on the main repository for the full history, and the Updates page on the website for published releases.

Contributing & Support

• ⭐ Star the repo if you find it useful — it genuinely helps with discoverability
• 🐛 Bug reports & feature requests via GitHub Issues
• 💬 Discussion — mention it on Reddit, Hacker News, Spiceworks, LinkedIn wherever IT pros hang out