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Organisation Chart Developer Guide
The internals of People β Organisation (4.8.0, #241, PR #242 by vsc55). Read People - Developer Guide first: the chart follows that module's two gates and its peopleScope() visibility rule. The review that brought it in: Organisation chart - PR review.
| File | What it does |
|---|---|
includes/people.php (the "Organisation chart" block at the end) |
Every query: peopleOrgLevel(), peopleOrgPath(), peopleOrgPerson(), peopleOrgBranch(), peopleOrgContext(), peopleOrgDepartments(), peopleOrgGaps(), with peopleOrgNodes() and peopleOrgShownSql() beneath them and peopleOrgChartLevels() for the levels a request asks for |
api/people/org.php |
GET only. action = level, path, person, branch, context, gaps. Needs the People module (requireModuleAccessJson('people')) |
people/org.php |
The page: sidebar (find, view, leavers, gaps), the tree, the chart, the side panel, export. All its JavaScript is in the page |
assets/css/people.css |
The ppl-org-* classes |
people/includes/header.php, people/person.php
|
The Organisation tab, and Show in the chart on a person's page (only for somebody with a manager or reports) |
tests/people-org.php |
89 checks on the functions, in a transaction that is always rolled back |
tests/people-org-api.php |
43 checks on the endpoint over HTTP: what it makes of what a URL sends |
No schema change. The chart reads users.manager_id (one pointer, pointing up), with job_title, department, is_active, is_managed and the company.
Every function takes the analyst and applies the same rule, so the tree, the chart, the side panel, the gaps and the exports cannot disagree:
-
A node is somebody the reader could open -
peopleScope()on the person andanalystCanAccessUser()on any id that arrives in a request. -
A manager in a company the reader cannot access is never named. The people under them start a branch of their own, as if they had no manager.
peopleOrgLevel(0)- the top - is "people who manage somebody visible and have no manager the reader may see", which is exactly where those branches surface. -
Out of reach reads as nobody. A person the reader cannot see gives
null/ an empty level, and the endpoint answers "Person not found" - never a different error that would confirm the person exists. -
Leavers are hidden unless asked for, except a leaver who still has current people reporting to them (
peopleOrgShownSql()): hiding them would hide the gap.
TRAP: every count runs the same rule.
reportson a node is a subquery with its ownpeopleScope()andpeopleOrgShownSql(), so a manager's number counts only the people this reader would see under them. A plainCOUNT(*)ofmanager_idwould leak how many people sit in a company the reader cannot access.TRAP: placeholder order. In
peopleOrgNodes()thereportssubquery sits in the SELECT list, before the WHERE, so its arguments go first:array_merge($argsR, $argsSR, $whereArgs, $argsU, $argsS). Adding a condition to either part means adding its arguments in the matching place.
Reporting lines come from directories and from hand edits, so they can be wrong: a person their own manager, a loop (A β B β A), a chain deeper than any real organisation.
-
Upwards (
peopleOrgPath()): at mostPEOPLE_ORG_MAX_DEPTH(32) steps, with a visited set, stopping at the first manager the reader may not see - or, with leavers hidden, a leaver the tree would not show - which is the same place the tree starts their branch. -
Downwards (
peopleOrgBranch()): bounded by the levels asked for and byPEOPLE_ORG_CHART_MAX(150) boxes in total, withtruncatedsaying people were left out. -
Self-managers (
manager_id = id) are treated as having no manager everywhere (u.id <> ?,u.manager_id = u.idat the top).
| Constant | Value | Why |
|---|---|---|
PEOPLE_ORG_MAX_DEPTH |
32 | How far a line is ever walked; real organisations never get near it |
PEOPLE_ORG_CHART_LEVELS |
3 | Levels below the chosen person when none are asked for |
PEOPLE_ORG_CHART_LEVELS_MAX |
32 | "All" and 0 mean this |
PEOPLE_ORG_CHART_MAX |
150 | Boxes in one chart, past which it is unreadable |
PEOPLE_ORG_LEVEL_LIMIT |
500 | People in one tree level; more says there are others |
PEOPLE_ORG_GAPS_LIMIT |
50 | People named in each list of gaps (the total is exact) |
PEOPLE_ORG_CONTEXT_PEERS |
12 | Colleagues drawn beside each manager on the way up, in In the organisation |
peopleOrgChartLevels() turns whatever a URL sends into one of these: all and 0 (however written, 00 too) are the maximum; anything not a whole number - a list (levels[]=5), hex, padding - is the default; more than the maximum is held to it. The endpoint does the same with id (is_scalar() first, because (int) of an array is 1 - somebody nobody asked for).
api/people/org.php reads and never writes, so it is GET only and needs no CSRF token. Errors are fixed strings; an exception is logged, never echoed. gaps also returns the departments, because the page hands out its colours by them (peopleOrgDepartments(): the current people's departments, sorted, so each keeps its colour wherever it appears).
-
Tree: one
levelrequest per branch opened. The open branches survive F5 insessionStorage(people.org.open- a new tab starts closed); the layouts (Cards / Compact / Columns, chart direction, levels...) are remembered inlocalStorage(people.org.*). Both are wrapped in try/catch, so a browser that blocks storage simply forgets. -
Chart:
branch(their part) orcontext(in the organisation), drawn as HTML boxes and lines. -
Export: the images are drawn from the data, as an SVG built for the purpose, not captured from the screen. The first version used the bundled html2canvas 1.4.1, which cannot parse modern CSS colour functions. PNG comes from that SVG through a canvas; PDF puts it in the bundled jsPDF (
assets/js/vendor/jspdf.umd.min.js) as a JPEG, because jsPDF stores a PNG almost uncompressed. CSV, JSON and XML are the same people as data. -
Escaping: every value goes through
esc()(which escapes quotes too) before it reachesinnerHTML; ids are numbers from the server.
-
A new field on a node: select it in
peopleOrgNodes()and map it in thearray_mapat its end. Ask first whether the person page shows the same reader that field -peopleOrgPerson()deliberately returns only whatpersonDetail()already shows, so the chart never tells anybody anything new. -
A new action: add the function in
includes/people.phptaking$analystIdand applyingpeopleScope()/analystCanAccessUser()like the others, acasein the endpoint that returns "Person not found" for null, and checks in both tests - including a reader who cannot see the person. - Writing reporting lines from the chart is deliberately not here. Lines are owned by the directory, or by Tickets β Users; a chart that edited them would be overwritten by the next import.
FREEITSM_TEST_DATABASE=<throwaway db> php tests/people-org.php
FREEITSM_TEST_URL=http://localhost/<install> FREEITSM_TEST_DATABASE=<its db> php tests/people-org-api.php
people-org.php builds two companies and a small organisation - a manager in the other company, leavers with and without reports, a reporting line that loops, a long chain and a manager of 160 people - inside a transaction that is always rolled back. people-org-api.php cannot use a transaction - the web server must see its rows - so it tags every row it makes and deletes them in finally, and stops first if the server cannot see them. Both were run on the test install during the review: 89 and 43 checks, all passing.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
-
Architecture
- β³ π§Ή Root folder tidy (URL routing)
- β³ π Database Integrity (FKs & constraints)
- β³ π οΈ Database Verification β Developer Guide
- β³ π§© Service Layer (UI + API share code)
- β³ πͺ€ Code traps (the TRAP: comments)
- β³ π Commenting for the Engineering wiki
- β³ π οΈ Engineering wiki scanner - Developer Guide
- β³ π Service-Layer progress
- π€ Contributing (read before a pull request)
- π§ͺ Developer tests
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- π± Currencies
- π§ The sidebar (optional module rail)
- π§© Preference templates
- π Display order (modules, Watchtower cards) β Developer Guide
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: Projects
- β³ ποΈ Mobile: Files
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- β³ π Switching modules off
- β³ π οΈ Module availability β Developer Guide
- β³ π Module availability β design (#217)
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
-
ποΈ LDAP & Active Directory
- β³ π₯ Importing people from a directory
- β³ π₯ Importing people from Microsoft Entra ID
- β³ π³ OpenLDAP & Samba AD (Docker) setup
- β³ π οΈ LDAP β Developer Guide
- β³ π οΈ Directory sync β Developer Guide
- β³ π§© Extending directory sync
- β³ π οΈ Entra directory sync β Developer Guide
- β³ π₯ Directory sync β design
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π Proposal: custom fields, inventory import and change evidence (#194)
- β³ π οΈ Custom fields, evidence + inventory - review (#195-#197)
- β³ π οΈ Long forms in a task's Work view - review (#198)
- β³ π οΈ Microsoft Entra ID import - review (#235)
- β³ π οΈ Assets from their Intune primary user - review (#236)
- β³ π οΈ Organisation chart - review (#242)
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ π§βπΌ REST API: Analysts
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ π οΈ Inbox.js map β Developer Guide
- β³ π οΈ Floating windows & the file viewer β Developer Guide
- β³ π οΈ Tickets settings β Developer Guide
- β³ π Simpler ticket and task forms - design (#218)
- β³ ποΈ The ticket workspace
- β³ π The ticket table
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π§Ύ Custom ticket fields
- β³ π·οΈ Ticket categories
- β³ π§Ύ A type for every new ticket
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ π Attachment size limits and large emails
- β³ Basic IMAP mailboxes
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Case reports - a ticket and its work as one PDF
- β³ π Scheduled work in your own calendar
- Problem Management
- Tasks
- π Projects
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Leases
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π§© Asset type layouts
- β³ π Inventory freshness
- β³ π Linked configuration item
- β³ π Connected assets
- β³ π Asset review
-
β³ π·οΈ QR asset labels
- β³ π οΈ QR asset labels β Developer Guide
- β³ π Asset label designer - design (#229)
- β³ π· Asset scanning β Developer Guide
- β³ π οΈ Asset tag numbering β Developer Guide
- β³ π οΈ Asset reconciliation β Developer Guide
- β³ π οΈ Reconciliation, tags + labels - review (#164)
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ πͺ Hyper-V and Failover Clusters
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Starters & leavers
- Domains
- ποΈ Files
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- π‘ Zabbix (monitoring)
- π¬ Microsoft Teams alerts
- π 3CX (phone system)
-
System
- β³ π οΈ Preferences β Developer Guide
- β³ π Finding people in the Analysts list
- β³ πͺ When an analyst leaves
- β³ π οΈ System β Branding β Developer Guide
- β³ π©Ί Page health (D019) β Developer Guide
- β³ β Feature Bingo
- β³ π·οΈ Cost centres
- β³ π· Photo Album
- β³ Demo Data
- β³ π οΈ Demo Data β Developer Guide
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ π A directory account could be matched to someone else
- β³ π« #244 Reply went to the assigned analyst
- β³ π A lookup answer could name any record
- β³ π« #227 A mailbox could not be deleted
- β³ π« #226 A picture on a note could not be closed
- β³ π» #222 The Assets page never loaded in 4.3.0
- β³ βοΈ #214 A "contains" condition did not match capitals
- β³ βοΈ #216 A workflow email from a chosen mailbox always failed
- β³ π³ The Docker image was missing PHP extensions
- β³ π A failed DNS lookup read as a missing record
- β³ π A link could change data
- β³ π Access outlived its removal
- β³ π Knowledge articles could run scripts
- β³ π Knowledge writes ignored permissions
- β³ π Company boundaries (Oct 2026)
- β³ π Smaller gaps (Oct 2026)
- β³ π Escaped text could leave its attribute
- β³ π Task descriptions were not cleaned
- β³ π Task documents ignored company scope
- β³ π Repeating tasks ignored company scope
- β³ π¬ #183 Mailbox checks overlapped
- β³ π #188 Transfer lock shown off when unknown
- β³ β #184 Subtask names and Overdue
- β³ π§© #186 Teams: the buttons did nothing
- β³ π Text in a change could run script
- β³ π AI settings changed without the AI permission
- β³ πͺ #178 Deleting an analyst failed
- β³ π« A team with no departments showed 0 tickets
- β³ π Projects: adding a phase did nothing on Save
- β³ π Leavers could still sign in
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96