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Procedures Fold PR Review
PR #247 by Dr4inder · Issue #218 part B · Verdict: merge, with one small fix
#218 part B - the calmer Work view - shipped in 4.9.0. With System -> Preferences -> Empty work sections on a task set to fold, an empty Checklists, Forms or Follow-ups section shrinks to a heading such as Forms (0). The spec (Form-Fields-Design, part B) named those three sections and nothing else, so Procedures - the fourth section in the Work view - was left out. An empty Procedures section still showed No procedures and its search box in full.
The spec also asked that a section which fails to load says so instead of vanishing. 4.9.0 did that for the three sections it folded, but the Procedures loader still hid the section on a failure, so a broken procedures endpoint looked the same as Procedures on tasks being switched off. The developer guide said every loader had been changed; Procedures had not.
This PR closes both gaps. It is the rest of part B rather than a new feature: no new setting, no schema change, no new endpoint.
User page: The Work view. Internals: Folding empty Work sections - Developer Guide.
All of it is in assets/js/tasks.js, plus the tasks.js?v=73 -> 74 cache-buster in tasks/index.php.
| Change | Effect |
|---|---|
renderTaskProcedures() asks workSectionHead('procedures', ...) for its heading |
Empty Procedures folds to Procedures (0), with the same button, keyboard handling and per-task open state as the other three |
workRenderPart() knows 'procedures'
|
Opening or folding the heading redraws Procedures from procState, without fetching |
loadTaskProcedures() throws on success: false and calls workSectionFailed()
|
A failed load shows Could not load Procedures. with Retry; it is never hidden, and never shown as (0) |
loadTaskProcedures() drops a response for a task that is no longer open |
A slow answer for the previous task cannot hide or redraw the section of the next one |
tpSearch added to WORK_DRAFT_ID; renderTaskProcedures() restores drafts and re-runs the search |
A half-typed procedure search survives a redraw of the task window, with its results |
| Question | How | Result |
|---|---|---|
| Does it reuse the part B machinery or write a second fold? | Read the diff against workSectionHead(), workSectionFailed() and the drafts code |
Reuses all of it; Procedures is a fourth caller, as the developer guide asks |
| Does an empty Procedures fold, open, and keep focus? | Headless browser on the test install, through the real Tasks page, preference on |
Procedures (0), aria-expanded="false", no search box; click opens it with the search box and focus stays on the heading |
| Does an opened section and a typed search survive a redraw? | Typed a search, then called openDetailPanel()
|
Still open, text back in the box, results shown again |
| Does adding the first procedure keep it open? | Picked a result | One card, plain Procedures label |
| Does removing the last one leave it open? | Removed it | Open, with the search box |
| What does a failure look like? | Answered procedures.php with success: false, then with a network error |
Could not load Procedures. Retry both times, no fold button, section visible; Retry recovers to Procedures (0) |
| Does "switched off" still hide it? | Read: data.enabled === false keeps its own branch before the fold |
Yes, unchanged |
| Preference off | Same page with the preference cleared | Plain heading and search box, as before |
| Can anything new reach the server? | Diff read | No. The only request added is the existing search GET, re-run after a redraw with text the user typed; no write, no new parameter |
| Is anything new put into the page unescaped? | Diff read | No. The heading goes through workSectionHead(), which escapes the translated label; the error through workSectionFailed()
|
| Guards |
tests/web-exposure-guard.php, scripts/gen_db_verify_indexes.php --check, scripts/i18n_gate.php --keys
|
All pass |
| Change | Why |
|---|---|
Adding a procedure drops the search draft (dropWorkDrafts('tpSearch') in postTaskProcedure()) |
The one regression found. The PR made the search box a draft but never dropped it, so after an add the redraw put the text back, re-ran the search and offered the article just added - pressing it again gets That procedure is already on this task. Before the PR the box came back empty after an add. Every other draft is dropped once what it was typed for is sent; this one now is too |
| The preference description and the in-app help name Procedures (English, German, Spanish) | Both listed only Checklists, Forms and Follow-ups. The other locales fall back to English for these two strings |
Feature Bingo card tasks.work_fold_empty
|
Part B never had a card; it lights when somebody has chosen to fold |
| Changelog #2734 (the PR) and #2735 (the fix) | |
| This page, the developer guide, the user page, the design page | The full write-up |
The PR went in under its author's name as a merge commit; the fix followed in its own commit.
-
Procedures does not count towards progress. The 3 of 5 done in the Work head counts checklist steps and required forms. A procedure is something to read, not something to tick off, so it was not counted before and is not now. It does count towards whether the Work block shows at all (
renderWorkHead()'spartslist). -
The stale-task guard is only on this loader.
loadTaskProcedures()now returns straight away when its answer is for a task that is no longer open. The checklist and forms loaders do not; they rely on their render functions comparing the state'staskIdwithselectedTaskId, and onworkSectionFailed()andworkLoaded()doing the same. Both work. The Procedures one is the tidier of the two, because it also stops the switched off branch from hiding the next task's section. - No automated test. Like the rest of part B, this is covered by the hand checks in the developer guide, now with Procedures steps, and was run here through a throwaway browser harness on the test install.
- #218 part B design
- Folding empty Work sections - Developer Guide
- The Work view
- Task work view - design - where procedures on tasks came from (#190)
FreeITSM — an open-source IT Service Management platform · github.com/edmozley/freeitsm · MIT licence
- Installation
- ⏰ Scheduled tasks (cron jobs)
-
Architecture
- ↳ 🧹 Root folder tidy (URL routing)
- ↳ 🔗 Database Integrity (FKs & constraints)
- ↳ 🛠️ Database Verification — Developer Guide
- ↳ 🧩 Service Layer (UI + API share code)
- ↳ 🪤 Code traps (the TRAP: comments)
- ↳ 📝 Commenting for the Engineering wiki
- ↳ 🛠️ Engineering wiki scanner - Developer Guide
- ↳ 📊 Service-Layer progress
- 🤝 Contributing (read before a pull request)
- 🧪 Developer tests
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- 📅 Date & Time Formats
- 💱 Currencies
- 🧭 The sidebar (optional module rail)
- 🧩 Preference templates
- 🔀 Display order (modules, Watchtower cards) — Developer Guide
- Theming & Dark Mode
- 🗂️ Recent — getting back to what you were doing
- ⌨️ Command palette (⌘K)
- 🔍 Searching inside tickets
- 📄 Attached documents
-
Mobile‑Friendly
- ↳ 🎫 Mobile: Tickets
- ↳ 💻 Mobile: Assets
- ↳ 📅 Mobile: Calendar
- ↳ 📚 Mobile: Knowledge
- ↳ 🚦 Mobile: Service Status
- ↳ 🗼 Mobile: Watchtower
- ↳ 🧩 Mobile: Problem Management
- ↳ 🔁 Mobile: Change Management
- ↳ 💿 Mobile: Software
- ↳ ✅ Mobile: Tasks
- ↳ 📝 Mobile: Forms
- ↳ 📄 Mobile: Contracts
- ↳ 📄 Mobile: Domains
- ↳ 📄 Mobile: People
- ↳ 🚀 Mobile: Projects
- ↳ 🗂️ Mobile: Files
- ↳ 🎓 Mobile: LMS
- ↳ 🗺️ Mobile: CMDB
- ↳ 🗺️ Mobile: Network Mapper
- ↳ 🧭 Mobile: Process Mapper
- ↳ ⚙️ Mobile: Workflow
- ↳ 🖥️ Mobile: System
- ↳ 📊 Mobile: Reporting
- ↳ 📖 Mobile: System Wiki
- ↳ 🙋 Mobile: Self-Service Portal
- ↳ 🧰 Mobile: Techniques & Tricks
-
Security
- Layer 1 — which modules you can enter
- ↳ 🧩 Module Access Control
- ↳ 🛠️ Module Access — Developer Guide
- ↳ 🔌 Switching modules off
- ↳ 🛠️ Module availability — Developer Guide
- ↳ 📐 Module availability — design (#217)
- Layer 2 — what you can administer
- ↳ 🎭 Roles & Permissions
- ↳ 🛠️ Roles — Developer Guide
- ↳ 🔤 Why capabilities are constants
- Layer 3 — the System module
- ↳ 🔑 Admin Access Control
- Hardening
- ↳ 📄 Security review response 2026-08
- ↳ 🛡️ Security hardening 2026-08
- ↳ 🛠️ Security hardening 2026-08 — Developer Guide
- ↳ 🛡️ Round three — plain English
- ↳ 🛠️ Round three — Developer Guide
- ↳ 🛡️ CSRF protection (S4) — Developer Guide
- Single Sign-On (SSO)
- 🗂️ LDAP & Active Directory
- 📇 CardDAV contact sync
- Browser Extension
- API Reference
-
🔌 REST API — how it works
- ↳ 📋 Proposal: custom fields, inventory import and change evidence (#194)
- ↳ 🛠️ Custom fields, evidence + inventory - review (#195-#197)
- ↳ 🛠️ Long forms in a task's Work view - review (#198)
- ↳ 🛠️ Microsoft Entra ID import - review (#235)
- ↳ 🛠️ Assets from their Intune primary user - review (#236)
- ↳ 🛠️ Organisation chart - review (#242)
- ↳ 🛠️ Empty Procedures fold - review (#247)
- ↳ 🎫 REST API: Tickets
- ↳ 💻 REST API: Assets
- ↳ 🔴 REST API: Problems
- ↳ 🟠 REST API: Changes
- ↳ 📚 REST API: Knowledge
- ↳ ✅ REST API: Tasks
- ↳ 🗄️ REST API: CMDB
- ↳ 📜 REST API: Contracts
- ↳ 🗓️ REST API: Calendar
- ↳ 💿 REST API: Software
- ↳ 🌐 REST API: Domains
- ↳ 🚦 REST API: Service Status
- ↳ ☀️ REST API: Morning Checks
- ↳ 📝 REST API: Forms
- ↳ ⚙️ REST API: Workflow
- ↳ 🏷️ REST API: Cost centres
- ↳ 🧑💼 REST API: Analysts
- ↳ 🗺️ REST API: Network Mapper
- ↳ 🧭 Using the API docs page
- ↳ 📐 OpenAPI specification
- ↳ ✅ OpenAPI: kept correct
- ↳ 🛠️ Maintaining the catalogue
- Watchtower
-
Tickets
- ↳ 🛠️ Inbox.js map — Developer Guide
- ↳ 🛠️ Floating windows & the file viewer — Developer Guide
- ↳ 🛠️ Tickets settings — Developer Guide
- ↳ 📐 Simpler ticket and task forms - design (#218)
- ↳ 🗂️ The ticket workspace
- ↳ 📊 The ticket table
- ↳ 📋 Rota copy and paste — Developer Deep Dive
- ↳ ✅ Checklists & SOPs
- ↳ ☑️ Mandatory fields
- ↳ 🧾 Custom ticket fields
- ↳ 🏷️ Ticket categories
- ↳ 🧾 A type for every new ticket
- ↳ 👥 Assigning tickets to a team, and escalation
- ↳ 🏢 One board across every company
- ↳ Mailbox Authentication
- ↳ 📤 Email send log
- ↳ 📎 Attachment size limits and large emails
- ↳ Basic IMAP mailboxes
- ↳ Email rendering & images
- ↳ SLA Management
- ↳ WhatsApp channel
-
↳
✈️ Telegram channel - ↳ ⭐ CSAT company scope and filters — Developer Guide
- ↳ 👥 Microsoft Teams channel
- ↳ 🗨️ Mattermost channel
- ↳ 💬 Web chat channel
- ↳ 🟣 Slack channel
- ↳ 🔗 Linking tickets
- ↳ ⓘ Record previews
- ↳ 📝 Ticket notes: internal or shared
- ↳ 🗒️ Canned responses
- ↳ ✉️ Limiting replies to particular senders
- ↳ 📨 Telling the analyst a ticket is theirs
- ↳ ✍️ Email signatures
- ↳ 🌐 The public web address
- ↳ 🔢 Ticket numbering
- ↳ 🙋 Raising a ticket for someone else
- ↳ 🔀 Merging tickets
- ↳ 🔒 Confidential tickets
- ↳ 👥 Portal managers
- ↳ 👁 Who has seen a ticket
- ↳ 📜 Reading long tickets
- ↳ ⑂ Splitting tickets
- ↳ ✅ Selecting several tickets
- ↳ 🗂️ The folder pane
- ↳ 🔽 Just my tickets, or no closed ones
- ↳ 🛠️ Snoozing tickets — Developer Guide
- ↳ 👥 Collision detection
- ↳ ⏱️ Time tracking
- ↳ 📄 Case reports - a ticket and its work as one PDF
- ↳ 📅 Scheduled work in your own calendar
- Problem Management
- Tasks
- 🚀 Projects
-
Assets
- ↳ 🏢 Moving an asset between companies
- ↳ 📍 Shared asset locations
- ↳ 🧑💼 Assigning assets to analysts
- ↳ 📆 Warranty and lease alerts
- ↳ 📄 Leases
- ↳ 🔭 Saved table views
- ↳ 🖨️ Recording anything, and importing it
- ↳ 🧩 Asset type layouts
- ↳ 🕒 Inventory freshness
- ↳ 🔗 Linked configuration item
- ↳ 🔌 Connected assets
- ↳ 🔍 Asset review
- ↳ 🏷️ QR asset labels
- ↳ 📋 Who holds what, and handover documents
- ↳ 🖥️ The inventory agent (PowerShell)
- ↳ 🗄️ Proxmox VE servers
- ↳ ☁️ VMware Cloud Director servers
- ↳ 🪟 Hyper-V and Failover Clusters
- ↳ 🔗 Linking equipment to tickets
- ↳ ☑️ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- ↳ 🎨 The form designer — Developer Guide
- ↳ 📐 Layout & the grid — Developer Guide
- ↳ 🗂️ Collections — grouping submissions
- ↳ 📄 Submissions as PDFs
- ↳ ⚡ What happens next — a form's own actions
- ↳ 🛠️ Sections & conditional logic — Developer Guide
- ↳ 🛠️ Lookup fields — Developer Guide
- ↳ 🛡️ Catalogue request approvals
- People
- Starters & leavers
- Domains
- 🗂️ Files
- Contracts
- Service Status
- 🔔 Notifications
- 🚨 War Room
- Self-Service Portal
- LMS
- Process Mapper
- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- 📡 Zabbix (monitoring)
- 💬 Microsoft Teams alerts
- 📞 3CX (phone system)
- System
-
Overview
- ↳ 📊 Progress tracker
- ↳ Concepts & vocabulary
- ↳ Email routing & mailboxes
- ↳ Settings: global vs per-company
- ↳ Users & self-service
- ↳ Staff cross-company access
- ↳ 🏢 One board across every company
- ↳ Worked examples
- ↳ Pitfalls & gotchas
- ↳ Scope: what it's for
- ↳ 🛠️ Developer Guide (make a module multi-company)
- ↳ 🗄️ Case study: CMDB (a linked graph)
- ↳ 🧪 Test harness (prove it's isolated)
- What this is
-
🐞 Bugs resolved
- ↳ 🔒 A directory account could be matched to someone else
- ↳ 🎫 #244 Reply went to the assigned analyst
- ↳ 🔒 A lookup answer could name any record
- ↳ 🎫 #227 A mailbox could not be deleted
- ↳ 🎫 #226 A picture on a note could not be closed
- ↳ 💻 #222 The Assets page never loaded in 4.3.0
- ↳ ⚙️ #214 A "contains" condition did not match capitals
- ↳ ⚙️ #216 A workflow email from a chosen mailbox always failed
- ↳ 🐳 The Docker image was missing PHP extensions
- ↳ 🌐 A failed DNS lookup read as a missing record
- ↳ 🔒 A link could change data
- ↳ 🔒 Access outlived its removal
- ↳ 🔒 Knowledge articles could run scripts
- ↳ 🔒 Knowledge writes ignored permissions
- ↳ 🔒 Company boundaries (Oct 2026)
- ↳ 🔒 Smaller gaps (Oct 2026)
- ↳ 🔒 Escaped text could leave its attribute
- ↳ 🔒 Task descriptions were not cleaned
- ↳ 🔒 Task documents ignored company scope
- ↳ 🔒 Repeating tasks ignored company scope
- ↳ 📬 #183 Mailbox checks overlapped
- ↳ 🌐 #188 Transfer lock shown off when unknown
- ↳ ✅ #184 Subtask names and Overdue
- ↳ 🧩 #186 Teams: the buttons did nothing
- ↳ 🔒 Text in a change could run script
- ↳ 🔒 AI settings changed without the AI permission
- ↳ 🚪 #178 Deleting an analyst failed
- ↳ 🎫 A team with no departments showed 0 tickets
- ↳ 🚀 Projects: adding a phase did nothing on Save
- ↳ 🔒 Leavers could still sign in
- ↳ 🖼️ Logo and courses broke on Apache with PHP-FPM
- ↳ 🔢 Chat tickets ignored your ticket numbering
- ↳ 📅 Dates shown as a dash, or in server time
- ↳ 🔒 Assets → Users showed people from other companies
- ↳ 🔒 Restricted analysts could read other modules' data
- ↳ 🖼️ Replies with a picture in the thread failed to send
- ↳ 📎 Reply attachments never reached the customer
- ↳ 🛠️ Outbound email attachments — Developer Guide
- ↳ 🔑 A global SSO provider was missing from the portal
- ↳ 🔀 Behind a proxy, the SSO redirect said http
- ↳ ✏️ The portal tagline moved when you saved it
- ↳ 🎨 The portal settings screen forgot what you saved
- ↳ 🛡️ The approvals inbox said "Error" and nothing else
- ↳ 📄 A table's answers were missing from the PDF
- ↳ ◉ A single-select column let you tick every option
- ↳ 📐 The portal ignored a form's field widths
- ↳ 📋 The tasks board stopped taking clicks
- ↳ 🗂️ #121 The index list is out of date after upgrading
- ↳ 📅 #133 The calendar subscription was empty
- ↳ 📋 #131 Tasks always reopened on the board
- ↳ 💥 #129 Every page returned HTTP 500 after upgrading
- ↳ 🐳 #127 A PHP warning above the System page
- ↳ 🕐 #126 Notes stamped with the server's clock
- ↳ 🌍 Storing every date in UTC
- ↳ 🚪 The portal was down for everyone signed in
- ↳ ⚙️ #120 Workflow notes could never be written
- ↳ ⚙️ #123 Three errors when running Database Verification
- ↳ 📝 #122 The description box was a stub in the corner
- ↳ 💣 Demo data deleted real accounts
- ↳ 🔐 #117 Sign-in redirected to the wrong address
- ↳ 🎨 #108 The priority dot was invisible
- ↳ ⏱️ #116 Time logged from the right-click menu
- ↳ 🔑 #114 API keys refused by our own guard
- ↳ 🗂️ #110 Assigning a task told nobody
- ↳ 🚪 #107 Signed out while still working
- ↳ 📎 #103 "Share with Requester" reached nobody
- ↳ 🔍 #102 Search found nothing for hyphens
- ↳ 🪟 #101 Source code editor opened behind
- ↳ ☑️ #88 Subtasks could not be ticked off
- ↳ 💻 #84 Asset deep link selected nothing
- ↳ 🎫 #79 A new ticket arrived with no status
- ↳ 📧 #79 A ticket from email did not say so
- ↳ 🔔 #78 Bell opened to nothing
- ↳ 📬 #77 Mail only collected from Inbox
- ↳ 🔐 #74 The default password could not be changed
- ↳ 🚦 #70 Renaming an impact level
- ↳ 📤 #67 App-only mailboxes could not send
- ↳ 📭 #45 Verify only ever worked for Microsoft
- ↳ 📭 #45 IMAP reported as not authenticated
- ↳ ✉️ An email template stopped escaping itself
- ↳ 🕐 The portal dashboard showed the wrong time
- ↳ 🔢 The folder said 99 and the list showed 96