Question SW 06

SW-06 How will a person's request for supplies or assistance reach a responsible relief operator and show what has actually happened?

Start here · Questions · Progress · People decide

Why this matters

Sending a request, a person accepting it and help arriving are distinct steps. Clear progress helps residents and crews decide what to do next.

What to bring back

Draw the request's journey from draft to delivery, acknowledgement, acceptance, handover and closure. Set out privacy, consent, repeated requests, expiry, withdrawal and escalation. Demonstrate a power cut, a duplicate request, an unavailable recipient and an urgent request still awaiting acknowledgement.

What we know so far

• comprehensive rebuild plan — reviewed source; public copy can be added through the evidence process
• site-data.js (supplier-request, risk-incident and run-sheet definitions)
• Aura_Teacher_Training_60_Days.pdf (p.55)
• Professional review and comparison of proposed improvements (When this work overlaps professional or public-authority responsibilities, compare the proposal and Luke's research with applicable industry/global best practice and relevant legal-engine sources. Record differences, reasonable improvements and deficiencies, with the responsible reviewer and response. Routine authorised drafting and wiki work can advance.)
• Council plan crosswalk and proposed Aura integration (Relevant question row identifies the management/recovery source section and printed/PDF page. AI-generated analysis, 21 October 2026; proposed checks and actual review/operating agreements retain separate status.)

AI-generated potential answers

For discussion and review · research checked 2026-10-20. These are AI-generated options and transfer assessments. The user's request and research method identify the source of this work. The source catalogue states what the references establish. The decision and approval record retains its own status.

Create a private request with an understandable receipt and separate milestones for saved, sent, received, accepted, handed over and closed. The agreed receiving service would own acceptance and escalation. A waiting request would explain current contact options and its last confirmed status.

Offline collection plus a receiving-service workflow

AI-generated adaptation of an existing pattern. Trial ODK for a structured, consent-based non-emergency request. Add the operator's acceptance and fulfilment records separately, so a server upload cannot be presented as help being assigned or on its way.

Research basis: ODK Collect: managing draft, ready-to-send and sent forms · RFC 9171: Bundle Protocol Version 7.

An Aura checks progress across authorised handovers

AI-generated future concept. Explore a personal Aura tracking an approved request's receipts and preparing a reminder or alternate contact proposal. People would retain the choice to disclose more information or approve a changed recipient.

Research basis: Solid FAQ: personal data sharing, storage and copies · NIST AI Risk Management Framework 1.0: core functions.

Examples and local differences

• ODK Collect: managing draft, ready-to-send and sent forms: AI transfer assessment: Offline forms distinguish content waiting to send from content transmitted to a server. Local difference to check: Relief operators must separately agree supported needs, staffing, response expectations and what constitutes acceptance or completed assistance.

Evidence to bring back next

• Rehearse repeated submissions, a power interruption, withdrawn consent and an unavailable recipient using fictional records.
• Agree urgent-help wording and escalation with the responsible services, then observe whether visitors understand the receipt.

People and connected choices

Who reviews: Proposed relief coordination lead and request service owner (unconfirmed)

Connected questions: DAT-01, SW-02, SW-05

Work state: open. Assigned person or AI assistant: Ready to be assigned.

Research and alternatives can move ahead while connected decisions develop. Before acting on a choice, check the people, evidence and approved scope in People decide.