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PDF Writer Developer Guide
How FreeITSM makes every PDF: one file, assets/js/pdf-writer.js (window.FitsmPdf), built on PDFKit with bundled Noto fonts. Read this before adding a PDF export or changing one.
- Why PDFKit and not jsPDF: PDF exports moved to PDFKit
- What a module, a bundle and vendoring are: JavaScript modules and vendoring explained
an export (knowledge.js, form-pdf.js, report-packs/render-pdf.js ...)
β doc.text(), doc.rect(), doc.autoTable(), doc.save() - jsPDF-shaped calls
βΌ
assets/js/pdf-writer.js window.FitsmPdf
β splits text into runs, picks a font for each, converts units, draws tables
βΌ
assets/js/vendor/pdfkit/pdfkit.bundle.js PDFKit 0.20.2 (+ fontkit: shaping)
β
assets/fonts/noto-* Noto Sans / Serif / Sans Mono, Noto Sans <Script>
The writer looks like jsPDF on purpose. The exports were written against jsPDF; with a jsPDF-shaped layer each needed a few lines changed, not a rewrite. And if the library ever changes again, only this file changes - no export has to know.
| File | What |
|---|---|
assets/js/pdf-writer.js |
The writer. A plain script - pages load it with <script src=".../assets/js/pdf-writer.js?v=1">
|
assets/js/vendor/pdfkit/pdfkit.bundle.js |
PDFKit and its dependencies as one ES module. Loaded by the writer with import() the first time a PDF is made, never by a page |
assets/js/vendor/pdfkit/LICENSE.txt |
Every package inside the bundle, with its licence |
assets/fonts/noto-sans/ |
Noto Sans Regular, Bold, Italic, BoldItalic - Latin, Greek, Cyrillic (also used by asset labels) |
assets/fonts/noto-serif/ |
Noto Serif, four styles - stands in for Times |
assets/fonts/noto-sans-mono/ |
Noto Sans Mono Regular and Bold - stands in for Courier |
assets/fonts/noto-sans-scripts/ |
Regular and Bold of Noto Sans Devanagari, Bengali, Gujarati, Gurmukhi, Kannada, Malayalam, Tamil, Telugu, Arabic, Hebrew, Thai |
tests/pdf-writer.php + tests/pdf-writer-probe.html
|
The test (section 9) |
// 1. Make a document. ASYNC: the writer loads PDFKit and the fonts first.
// The second argument is everything the PDF will contain - the writer
// looks at it to fetch only the fonts it needs (Hindi -> Devanagari...).
const doc = await FitsmPdf.create(
{ unit: 'mm', format: 'a4', orientation: 'portrait' },
article.title + ' ' + bodyText
);
// 2. Draw - the same calls jsPDF had, in the document's unit, y = BASELINE.
doc.setFont('helvetica', 'bold');
doc.setFontSize(18);
doc.setTextColor(30, 30, 30);
const lines = doc.splitTextToSize(article.title, 180);
doc.text(lines, 15, 20);
doc.autoTable({ startY: 40, head: [['Name', 'Value']], body: rows });
// 3. Finish. ASYNC too - await it.
await doc.save('article.pdf'); // a download
const blob = await doc.output('blob'); // or the file, e.g. to attach to an email| Call | Notes |
|---|---|
FitsmPdf.create(opts, text) |
opts: unit (mm default, pt, cm, in, px), format (a3, a4, a5, letter, legal, tabloid, or [w, h] in the unit), orientation (p/portrait, l/landscape). Resolves to a document |
FitsmPdf.ready(text) |
Loads PDFKit and the fonts text needs, without making a document. For code that measures first (Report Packs) |
FitsmPdf.measure(str, family, style, size) |
Width in points, shaped. Synchronous - ready() must have finished |
FitsmPdf.isReady() |
Whether measure() can be called yet |
FitsmPdf.supported(text) |
False when the text holds a script no bundled font covers (Chinese, Japanese, Korean) |
FitsmPdf.scriptsIn(text) |
The scripts text needs, plus the interface language's |
doc.setFont(family, style) |
Family: helvetica/sans, times/serif, courier/mono. Style: normal, bold, italic, bolditalic
|
doc.setFontSize(pt) Β· setTextColor Β· setDrawColor Β· setFillColor
|
Colours as (r, g, b), (grey), '#rrggbb' or [r, g, b]
|
doc.setLineWidth(w) Β· setLineDashPattern([dash, gap], phase)
|
In the document's unit; [] turns dashes off |
doc.text(textOrLines, x, y, { align }) |
y is the baseline. An array is drawn line under line (1.15 x font size apart). align: 'center'/'right' makes x the centre or the right edge |
doc.splitTextToSize(text, width) |
Wraps at spaces with the real font; a word wider than the line breaks between whole characters (never inside a joined letter) |
doc.getTextWidth(str) Β· getStringUnitWidth(str)
|
Width in the unit; width divided by font size |
doc.rect Β· roundedRect Β· circle Β· line
|
Style 'S' (outline, default), 'F' (fill), 'FD' (both) |
doc.addImage(src, format, x, y, w, h, alias) |
src: a data URL, an <img> or a <canvas>. The same image (same data, or the same alias) is stored once however often it is placed |
doc.addPage(format?, orientation?) Β· setPage(n) Β· getNumberOfPages()
|
Every page stays open until the end, so footers can be stamped afterwards |
doc.autoTable(options) Β· doc.lastAutoTable.finalY
|
See section 6 |
doc.setProperties({ title, subject, author }) |
The PDF's document properties |
doc.save(filename) Β· doc.output(type)
|
Async. output: 'blob' (default), 'arraybuffer', 'datauristring'
|
doc.internal.pageSize.getWidth() / getHeight()
|
In the unit |
doc.pk |
The PDFKit document underneath, for something the writer does not offer - prefer adding it to the writer |
-
create(),save()andoutput()are async. Forgettingawaitonoutput('blob')hands on a Promise, not a file. -
Hand
create()the text. Without it, text in Hindi, Tamil and so on falls back to the main font and prints as empty boxes (with a console warning). The interface language's script is always loaded, so the app's own words (footers, labels) are covered.
A font only holds shapes for some scripts - Noto Sans has Latin, Greek and Cyrillic, but not Devanagari. So the writer splits every string into runs, each drawn in the font that has its letters (runs() in the writer):
"Status: ΰ€ΰ₯ΰ€·ΰ€€ΰ₯ΰ€°ΰ€Ώΰ€― ΰ€ΰ€Ώ ΰ€ΰ€Ώΰ€€ΰ€Ύΰ€¬ΰ₯€"
ββββββββββββββββββββββββββ
Noto Sans Noto Sans Devanagari
-
Letters take their script's font: a code point in the Devanagari range uses
deva-normal, one in the Tamil rangetaml-normal, everything else (Latin, Greek, Cyrillic) the main font for the family and style. -
Neutral characters - spaces, punctuation, digits, joiners, the danda
ΰ₯€- take the script of the letters around them: both sides if they agree, or the only side there is (aΰ₯€at the end of a sentence). That keeps a whole Hindi phrase in one run, so fontkit shapes it as a whole. -
But only a font that has the character. If the chosen font lacks it (Noto Sans Bengali has no
:), the main font is tried, then the scripts on either side. Without this, punctuation printed as empty boxes. -
Symbols the main font lacks come from another bundled font that has them. Noto Sans has no
β¦(Report Packs' nested list bullet),β,β,βͺorβ; Noto Sans Mono has all of them, so it is tried first, then Sans, then Serif. Nothing bundled hasβ, which prints as a box.
Each run is then drawn with PDFKit, which runs it through fontkit's shaper: ΰ€ + ΰ₯ + ΰ€· becomes ΰ€ΰ₯ΰ€·, ΰ€Ώ moves in front of its letter, marks stack. Runs are placed one after another using their measured widths.
Styles: script fonts come in Regular and Bold only, so italic falls back to regular and bold-italic to bold. Mono has no italic.
Fonts are fetched lazily. The ten main font files (Sans, Serif, Mono) load the first time a PDF is made; a script's two files load only when the text passed to create()/ready() contains that script. All files are cached for the life of the page, so the second PDF is instant.
measure() and getTextWidth() ask PDFKit for the width of each run after shaping and add the runs up. That matters for wrapping (splitTextToSize), alignment and - above all - Report Packs, whose layout engine places every line itself:
TRAP: never add up single characters. It was right for Helvetica and is wrong for any script whose letters join:
ΰ€ΰ₯ΰ€·is narrower thanΰ€+ΰ₯+ΰ€·(the test checks it). Report Packs' engine used to sum per-character widths; it now measures whole strings throughFitsmPdf.measure(), cached per font, style and text.
The subset of jsPDF-AutoTable's options FreeITSM's exports use, so their table code did not change:
| Option | |
|---|---|
startY |
Where the table starts |
head, body
|
Arrays of rows of cell text |
margin { left, right, top, bottom }
|
Default 40 pt each, as AutoTable |
styles |
fontSize, cellPadding, fontStyle, textColor, fillColor, halign
|
headStyles, alternateRowStyles
|
Header row; every other body row's fillColor
|
columnStyles { index: { cellWidth, fontStyle, halign, textColor, fillColor } }
|
A fixed cellWidth keeps that width |
didParseCell(data) |
data.section ('head'/'body'), data.row.index, data.column.index, data.cell.raw, data.cell.styles - change the styles to colour a cell (Morning Checks colours each status) |
How it lays out: columns without a fixed width share the rest by content (natural widths, never below the longest word), cells wrap with the real font, rows that would cross the bottom margin start a new page, and the header repeats on every page. doc.lastAutoTable.finalY is where the table ended. Not supported: row spans, column spans, borders, didDrawCell.
- Load the writer on the page:
<script src="../assets/js/pdf-writer.js?v=1"></script>. Nothing else - never load PDFKit directly. -
const doc = await FitsmPdf.create(opts, everythingThePdfWillSay). - Draw with the calls in section 3;
await doc.save(name). - Logos: the organisation's own -
brandingCustomLogoUrl()in PHP gives its URL ornull(never FreeITSM's own logo on someone's document);brandingLogoUrl()falls back to FreeITSM's. - Look at the result with Polish and Hindi in it before calling it done.
| Export | File | Notes |
|---|---|---|
| Knowledge article |
assets/js/knowledge.js buildArticlePdf()
|
Real tables; logo from window.KB_PDF_LOGO (brandingCustomLogoUrl()) |
| Report Packs |
assets/js/report-packs/render-pdf.js, engine.js, runtime.js, designer.js
|
Engine measures through FitsmPdf.measure(); rt.prepareFonts() loads fonts before layout; the designer re-lays out when a new script's font arrives |
| Form submissions | assets/js/form-pdf.js |
Table questions through autoTable
|
| Morning Checks |
morning-checks/index.php saveToPDF()
|
didParseCell colours the status column |
| Data tables (Assets) |
assets/js/data-table.js exportPDF()
|
|
| Asset labels | assets/js/asset-labels/render.js |
Text stays a 600 dpi picture by design (uploaded label fonts, preview = print) |
| Change Management |
assets/js/change-management.js changePdfDocument()
|
Pictures of the page (html2canvas) |
| Network Mapper, Process Mapper |
assets/js/network-mapper.js, process-mapper.js
|
A picture of the diagram |
| Organisation chart | people/org.php |
A picture of the chart |
php tests/pdf-writer.php
Copies tests/pdf-writer-probe.html into the app root under a random name, opens it in headless Chrome or Edge through the local web server (FREEITSM_BASE_URL, default http://localhost/freeitsm-app), reads its checks and deletes the copy. 20 checks: scripts detected; a Hindi sentence is one run; a missing colon falls back; a ΰ₯€ at the end of a sentence stays in Devanagari; a β¦ comes from Noto Sans Mono; bold, italic and mono map correctly; ΰ€ΰ₯ΰ€· measures narrower than its parts; wrapping fits; drawing calls; a table over pages with a coloured column; page numbers; the file is a PDF; an image placed twice is stored once; a sensible size; and nothing fetched from outside the server (air-gap).
It saves the PDF it made and prints the path - open it and look. That is the real test of text rendering.
tests/security-findings/run.php (section F6) checks jsPDF is not bundled and PDFKit is the version VENDOR.md records.
awaitcreate(),save()andoutput().-
Pass the text to
create(), or other scripts print as boxes. - Never add up character widths - measure whole strings.
-
_font.fontis a PDFKit internal - the writer uses it to ask whether a font has a character. A PDFKit update could rename it; the "colon" and "ΰ₯€" checks in the test would then fail. -
Listen for PDFKit's
error, not onlyend- the writer does: a failure while finishing emitserrorand neverend, andsave()would wait forever. -
Headless Chrome's
--virtual-time-budgetand big transparent PNGs - testing only. PDFKit decodes them in a background worker, which runs in real time while virtual time races ahead, so a timeout in the test page fires before the work is done. In a real browser it is fine. Use real time for such tests. - Copying Indian-script text out of a PDF can come back in a different order; what prints is right.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
-
Architecture
- β³ π§Ή Root folder tidy (URL routing)
- β³ π Database Integrity (FKs & constraints)
- β³ π οΈ Database Verification β Developer Guide
- β³ π§© Service Layer (UI + API share code)
- β³ πͺ€ Code traps (the TRAP: comments)
- β³ π Commenting for the Engineering wiki
- β³ π οΈ Engineering wiki scanner - Developer Guide
- β³ π Service-Layer progress
- π€ Contributing (read before a pull request)
- π§ͺ Developer tests
- π PDF exports moved to PDFKit (#254)
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- π± Currencies
- π§ The sidebar (optional module rail)
- π§© Preference templates
- π Display order (modules, Watchtower cards) β Developer Guide
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: Projects
- β³ ποΈ Mobile: Files
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- β³ π Switching modules off
- β³ π οΈ Module availability β Developer Guide
- β³ π Module availability β design (#217)
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
- ποΈ LDAP & Active Directory
-
π¦ Microsoft Entra ID
- β³ π₯ Importing people and groups
- β³ π» Intune: assets to their primary user
- β³ π’ Organisation chart
- β³ π οΈ Entra directory sync β Developer Guide
- β³ π οΈ Entra import - review (#235)
- β³ π οΈ Entra follow-ups - review (#237-#240)
- β³ π οΈ Intune primary user - review (#236)
- β³ π οΈ Organisation chart - reviews (#242, #265)
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π Proposal: custom fields, inventory import and change evidence (#194)
- β³ π οΈ Custom fields, evidence + inventory - review (#195-#197)
- β³ π οΈ Long forms in a task's Work view - review (#198)
- β³ π οΈ Empty Procedures fold - review (#247)
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ π§βπΌ REST API: Analysts
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ π οΈ Inbox.js map β Developer Guide
- β³ π οΈ Floating windows & the file viewer β Developer Guide
- β³ π οΈ Tickets settings β Developer Guide
- β³ π Simpler ticket and task forms - design (#218)
- β³ ποΈ The ticket workspace
- β³ π The ticket table
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π§Ύ Custom ticket fields
- β³ π·οΈ Ticket categories
- β³ π§Ύ A type for every new ticket
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ π Ticket dashboard β Developer Guide
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ π Attachment size limits and large emails
-
β³ Basic IMAP mailboxes
- β³ π Basic IMAP without the PHP extension (#257)
- β³ π οΈ Basic IMAP client β Developer Guide
- β³ π§ͺ Basic IMAP client β Testing and verifying
- β³ π οΈ Verifying a mail folder β Developer Guide
- β³ π οΈ Mailbox providers β Developer Guide
- β³ π οΈ How Gmail mail collection works β Developer Guide
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Case reports - a ticket and its work as one PDF
- β³ π Scheduled work in your own calendar
- Problem Management
-
Tasks
- β³ π οΈ Task board and subtasks β Developer Guide
- β³ π§βπ€βπ§ People on a task ("Involved")
- β³ π Repeating tasks
- β³ π’ Moving a task between companies
- π Projects
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Leases
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π§© Asset type layouts
- β³ π Inventory freshness
- β³ π Linked configuration item
- β³ π Connected assets
- β³ π Asset review
-
β³ π·οΈ QR asset labels
- β³ π οΈ QR asset labels β Developer Guide
- β³ π Asset label designer - design (#229)
- β³ π· Asset scanning β Developer Guide
- β³ π οΈ Asset tag numbering β Developer Guide
- β³ π οΈ Asset reconciliation β Developer Guide
- β³ π οΈ Reconciliation, tags + labels - review (#164)
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ πͺ Hyper-V and Failover Clusters
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Starters & leavers
- Domains
- ποΈ Files
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- π‘ Zabbix (monitoring)
- π¬ Microsoft Teams alerts
- π 3CX (phone system)
-
System
- β³ π οΈ Preferences β Developer Guide
- β³ π Finding people in the Analysts list
- β³ πͺ When an analyst leaves
- β³ π οΈ System β Branding β Developer Guide
- β³ π©Ί Page health (D019) β Developer Guide
- β³ β Feature Bingo
- β³ π·οΈ Cost centres
- β³ π· Photo Album
- β³ Demo Data
- β³ π οΈ Demo Data β Developer Guide
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ One company supporting another
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ π« #280 Email lookups scanned the whole table
- β³ β #266 Dragging a task told nobody
- β³ π #255 Article previews showed HTML codes
- β³ π #252 A link to a Knowledge article did not open
- β³ π #254 PDFs could not print Polish
- β³ π #250 Clicking a folder left the open article on screen
- β³ π« #260 The dashboard cog did nothing
- β³ π« #248 A department rule never matched on four routes
- β³ π A directory account could be matched to someone else
- β³ π« #244 Reply went to the assigned analyst
- β³ π A lookup answer could name any record
- β³ π« #227 A mailbox could not be deleted
- β³ π« #226 A picture on a note could not be closed
- β³ π» #222 The Assets page never loaded in 4.3.0
- β³ βοΈ #214 A "contains" condition did not match capitals
- β³ βοΈ #216 A workflow email from a chosen mailbox always failed
- β³ π³ The Docker image was missing PHP extensions
- β³ π A failed DNS lookup read as a missing record
- β³ π A link could change data
- β³ π Access outlived its removal
- β³ π Knowledge articles could run scripts
- β³ π Knowledge writes ignored permissions
- β³ π Company boundaries (Oct 2026)
- β³ π Smaller gaps (Oct 2026)
- β³ π Escaped text could leave its attribute
- β³ π Task descriptions were not cleaned
- β³ π Task documents ignored company scope
- β³ π Repeating tasks ignored company scope
- β³ π¬ #183 Mailbox checks overlapped
- β³ π #188 Transfer lock shown off when unknown
- β³ β #184 Subtask names and Overdue
- β³ π§© #186 Teams: the buttons did nothing
- β³ π Text in a change could run script
- β³ π AI settings changed without the AI permission
- β³ πͺ #178 Deleting an analyst failed
- β³ π« A team with no departments showed 0 tickets
- β³ π Projects: adding a phase did nothing on Save
- β³ π Leavers could still sign in
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96