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Entra Follow Ups PR Review
PRs #237, #238, #239, #240 by vsc55 Β· Design #234 Β· Verdict: merge with small fixes
Four follow-ups to the Entra import, stacked so each builds on the one before. They were first written before 4.7.0 and carried commits already on main; after a first review they were rebased onto current main, and two were reworked as asked. All four were merged together, under their author's name, with a fix commit after (changelog #2747).
| PR | Change | Changelog |
|---|---|---|
| #237 | Directory groups in People: a Group filter, a Groups tab, a page per group, groups on a person's and a company's page | #2691, #2692 |
| #238 | A person an import keeps up to date cannot be deleted by hand, and the run history says who joined and left each group | #2693, #2694 |
| #239 | Each directory page says when the built-in scheduler imports it | #2695 |
| #240 | The import script moves to cron/, with the old path kept as a pointer |
#2696 |
| Asked | Came back |
|---|---|
Rebase each onto current main, holding only its own change |
Done, as a stack (#237 β #240) so they merge without conflicts |
| #239 added its own way to start imports without a scheduled task. 4.8.0's built-in scheduler already does that - use it, or say what it covers that the scheduler doesn't | Reworked. The background tick, spawner and per-source interval are gone. The only thing the scheduler lacked was a different pace per source, judged not worth two overlapping schedules. What is left is a line on each page that reads the scheduler |
| #238 must leave a way through for the planned Remove imported people tool | The block is now explicitly the rule for deleting one person by hand, which an undo tool does not ask; and it lifts once the source is deleted |
- Company scoping in #237 - every new query limits groups by their provider's company and members by the reader's companies; a group out of reach filters the list to nobody. The new test proves it with two companies.
-
"Deletable once the source is deleted" in #238 - true:
users.auth_provider_idhasON DELETE SET NULL(fk_users_auth_provider), and the rule ignoresis_managedwhen the provider is gone. -
The
actioncolumn for the new history entries -VARCHAR(16), sogroup_leavefits. - The daily time in #239 is labelled with the install's timezone, the same one the scheduler computes it in.
- Nothing still spawns the old path after #240; the moved script refuses web requests itself; the pointer runs the same script with the same arguments and exit codes.
- PHP 7.4 parse of every directly-run file (the PHP floor check).
Run against a throwaway install with main merged in: the three new tests (18, 15 and 19 checks), the scheduler (38), job health (35), the organisation chart (89), Entra identity (17), identity reuse (14), and every changed page loading without a PHP error. CI passed on the merge.
| Finding | Fix |
|---|---|
| The People header counted the members of every group, on every People page, only to decide whether to show the Groups tab - slow on a tenant with thousands of groups |
peopleHasGroups(), one LIMIT 1 row |
tests/people-scope.php failed once groups existed: it expected an exact list of sections on a company page, and People's own Groups card is now one. Not seen before because the author's test database had no groups |
The test allows the Groups card |
| About 50 new strings were English only; one existing string's English had changed in place, leaving its translations stale | German and Spanish |
The help linked to a wiki page, Directory-Sync-Scheduling, that was never published (already broken on main) |
Links to Scheduled tasks |
CHANGELOG.local.md conflicted with a row added the same day |
Both kept |
- Behaviour change on upgrade: imported people can no longer be deleted by hand in Tickets β Users. The button says why.
- No per-source schedule - deliberately; every directory source is imported by the one scheduler job.
- The known limit from #235 is still open: a reused email or sign-in name leaves the new starter out, with no screen to separate the two.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
-
Architecture
- β³ π§Ή Root folder tidy (URL routing)
- β³ π Database Integrity (FKs & constraints)
- β³ π οΈ Database Verification β Developer Guide
- β³ π§© Service Layer (UI + API share code)
- β³ πͺ€ Code traps (the TRAP: comments)
- β³ π Commenting for the Engineering wiki
- β³ π οΈ Engineering wiki scanner - Developer Guide
- β³ π Service-Layer progress
- π€ Contributing (read before a pull request)
- π§ͺ Developer tests
- π PDF exports moved to PDFKit (#254)
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- π± Currencies
- π§ The sidebar (optional module rail)
- π§© Preference templates
- π Display order (modules, Watchtower cards) β Developer Guide
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: Projects
- β³ ποΈ Mobile: Files
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- β³ π Switching modules off
- β³ π οΈ Module availability β Developer Guide
- β³ π Module availability β design (#217)
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
- ποΈ LDAP & Active Directory
-
π¦ Microsoft Entra ID
- β³ π₯ Importing people and groups
- β³ π» Intune: assets to their primary user
- β³ π’ Organisation chart
- β³ π οΈ Entra directory sync β Developer Guide
- β³ π οΈ Entra import - review (#235)
- β³ π οΈ Entra follow-ups - review (#237-#240)
- β³ π οΈ Intune primary user - review (#236)
- β³ π οΈ Organisation chart - reviews (#242, #265)
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π Proposal: custom fields, inventory import and change evidence (#194)
- β³ π οΈ Custom fields, evidence + inventory - review (#195-#197)
- β³ π οΈ Long forms in a task's Work view - review (#198)
- β³ π οΈ Empty Procedures fold - review (#247)
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ π§βπΌ REST API: Analysts
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ π Live updates
- β³ π οΈ Watching a ticket - Developer Guide (1 of 2)
- β³ π οΈ CSAT delay and reminder - Developer Guide
- β³ π οΈ Ticket checklist step types - Developer Guide (1 of 2)
- β³ π οΈ Right-click Attach checklist - Developer Guide
- β³ π οΈ Checklists in the REST API - Developer Guide
- β³ π οΈ Inbox.js map β Developer Guide
- β³ π οΈ Floating windows & the file viewer β Developer Guide
- β³ π οΈ Tickets settings β Developer Guide
- β³ π Simpler ticket and task forms - design (#218)
- β³ ποΈ The ticket workspace
- β³ π Forms on tickets
- β³ π The ticket table
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π§Ύ Custom ticket fields
- β³ π·οΈ Ticket categories
- β³ π§Ύ A type for every new ticket
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ π Ticket dashboard β Developer Guide
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ π Attachment size limits and large emails
-
β³ Basic IMAP mailboxes
- β³ π Basic IMAP without the PHP extension (#257)
- β³ π οΈ Basic IMAP client β Developer Guide
- β³ π§ͺ Basic IMAP client β Testing and verifying
- β³ π οΈ Basic IMAP - Sent copy - Developer Guide (#270)
- β³ π οΈ Verifying a mail folder β Developer Guide
- β³ π οΈ Mailbox providers β Developer Guide
- β³ π οΈ How Gmail mail collection works β Developer Guide
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Case reports - a ticket and its work as one PDF
- β³ π Scheduled work in your own calendar
- Problem Management
-
Tasks
- β³ π οΈ Task board and subtasks β Developer Guide
- β³ π§βπ€βπ§ People on a task ("Involved")
- β³ π Repeating tasks
- β³ π’ Moving a task between companies
- π Projects
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Leases
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π§© Asset type layouts
- β³ π Inventory freshness
- β³ π Linked configuration item
- β³ π Connected assets
- β³ π Asset review
-
β³ π·οΈ QR asset labels
- β³ π οΈ QR asset labels β Developer Guide
- β³ π Asset label designer - design (#229)
- β³ π· Asset scanning β Developer Guide
- β³ π οΈ Asset tag numbering β Developer Guide
- β³ π οΈ Asset reconciliation β Developer Guide
- β³ π οΈ Reconciliation, tags + labels - review (#164)
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ πͺ Hyper-V and Failover Clusters
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Starters & leavers
- Domains
- ποΈ Files
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
-
CMDB
- β³ π οΈ CMDB β Developer Guide
- β³ π οΈ Impact analysis β Developer Guide
- β³ π οΈ Data quality β Developer Guide
- β³ π Linked assets
- β³ π Linking an asset to its CI - design (#201)
- β³ π Discovery and redundancy-aware impact - design (#199)
- β³ π οΈ Relationship wording - review (#297)
- Network Mapper
-
Workflows
- β³ π οΈ Workflow engine β Developer Guide
- β³ π οΈ Workflows for tasks β Developer Guide
- β³ π οΈ Workflow notes on a ticket β Developer Guide
- β³ π οΈ Workflow category routing β Developer Guide
- β³ β° Time-Based Triggers
- β³ πͺ Webhooks
- β³ π¬ Webhook Message Formats
- β³ π HTTPS Certificates & CA Bundles
- β³ π οΈ SSL Verification β the Global Setting
- β³ π Workflow & Webhook Pitfalls
- Issue trackers (Jira, Azure DevOps)
- π‘ Zabbix (monitoring)
- π¬ Microsoft Teams alerts
- π 3CX (phone system)
-
System
- β³ π οΈ Preferences β Developer Guide
- β³ π§Ή Maintenance
- β³ π Finding people in the Analysts list
- β³ πͺ When an analyst leaves
- β³ π οΈ System β Branding β Developer Guide
- β³ π©Ί Page health (D019) β Developer Guide
- β³ β Feature Bingo
- β³ π·οΈ Cost centres
- β³ π· Photo Album
- β³ Demo Data
- β³ π οΈ Demo Data β Developer Guide
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ One company supporting another
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ π #301 CSAT delay was never applied
- β³ π #281 Comments imported from Jira never arrived
- β³ π #288 A change failed to open with Enforce approvals on
- β³ π Long non-Latin articles never got an embedding
- β³ π« #280 Email lookups scanned the whole table
- β³ β #266 Dragging a task told nobody
- β³ π #255 Article previews showed HTML codes
- β³ π #252 A link to a Knowledge article did not open
- β³ π #254 PDFs could not print Polish
- β³ π #250 Clicking a folder left the open article on screen
- β³ π« #260 The dashboard cog did nothing
- β³ π« #248 A department rule never matched on four routes
- β³ π A directory account could be matched to someone else
- β³ π« #244 Reply went to the assigned analyst
- β³ π A lookup answer could name any record
- β³ π« #227 A mailbox could not be deleted
- β³ π« #226 A picture on a note could not be closed
- β³ π» #222 The Assets page never loaded in 4.3.0
- β³ βοΈ #214 A "contains" condition did not match capitals
- β³ βοΈ #216 A workflow email from a chosen mailbox always failed
- β³ π³ The Docker image was missing PHP extensions
- β³ π A failed DNS lookup read as a missing record
- β³ π A link could change data
- β³ π Access outlived its removal
- β³ π Knowledge articles could run scripts
- β³ π Knowledge writes ignored permissions
- β³ π Company boundaries (Oct 2026)
- β³ π Smaller gaps (Oct 2026)
- β³ π Escaped text could leave its attribute
- β³ π Task descriptions were not cleaned
- β³ π Task documents ignored company scope
- β³ π Repeating tasks ignored company scope
- β³ π¬ #183 Mailbox checks overlapped
- β³ π #188 Transfer lock shown off when unknown
- β³ β #184 Subtask names and Overdue
- β³ π§© #186 Teams: the buttons did nothing
- β³ π Text in a change could run script
- β³ π AI settings changed without the AI permission
- β³ πͺ #178 Deleting an analyst failed
- β³ π« A team with no departments showed 0 tickets
- β³ π Projects: adding a phase did nothing on Save
- β³ π Leavers could still sign in
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96