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Locations Developer Guide
Since 5.3.0 Β· #311 Β· User guide: Locations Β· Related: Shared asset locations - Developer Guide, Forms lookup fields - Developer Guide
#311 moved the locations list from Assets to System without moving any data. This page covers the four pieces: one editor in two places, the gate that lets both in, the Forms lookup source, and the signposting.
| File | Role |
|---|---|
asset_locations |
Unchanged. id, name, parent_id, display_order, tenant_id, is_shared. Still the one table |
assets/js/locations-tree.js |
The editor, moved out of the Assets settings page. LocationsTree.mount(el, {apiBase}) draws the tree, builds its own modal, and returns {reload, add}
|
assets/css/locations-tree.css |
Its styles, including the row's icon buttons (scoped to .loc-tree) and the .loc-signpost note |
system/locations/index.php |
System β Locations. Admin-only through system/includes/page_gate.php
|
asset-management/settings/index.php |
The Locations tab: the same editor, plus the signpost |
includes/asset_locations.php |
locationsRequireAccessJson(bool $manage) - the gate - beside the shared-location rules |
api/assets/get_asset_locations.php, save_asset_location.php, delete_asset_location.php
|
The same three endpoints for both screens, now gated by locationsRequireAccessJson()
|
includes/services/forms.php |
The location lookup source, shared_col, path_parent_col, lookupColumnExists(), lookupPathLabels()
|
forms/edit/index.php |
LOOKUP_SOURCES in the designer gains location
|
api/forms/ai_generate.php |
The AI form builder's prompt names the new source |
system/includes/areas.php, system/help/_registry.php, system/help/locations.php
|
The System card, its icon and its help |
tests/locations-system.php |
23 checks: the lookup's scope and labels, the gate, both screens in headless Chrome |
System is admin-only (page_gate.php refuses anyone else). The Assets tab is open to anyone holding Cap::ASSETS_LOCATIONS (Manage locations). Moving the list outright would have taken it away from every asset manager who is not an administrator. So both screens mount the same component, and the gate accepts either audience.
The strings stay under asset-management.settings.* - they were already translated into every language, and moving them would have lost that. System β Locations loads the asset-management namespace for them.
function locationsRequireAccessJson(bool $manage): void
{
// signed in, or 401
if (analystIsAdmin(connectToDatabase(), (int)$_SESSION['analyst_id'])) return;
requireModuleAccessJson('assets');
if ($manage) requireCapabilityJson(Cap::ASSETS_LOCATIONS);
}- An administrator is let in even with the Assets module switched off - the list now serves forms too, so turning Assets off must not strand it.
- Anyone else gets exactly the rule from before #311: Assets to read, plus Manage locations to change.
- The company and shared-location rules inside the endpoints are untouched; see Shared asset locations - Developer Guide.
tests/module-access-coverage.php recognises locationsRequireAccessJson as a guard (it scans for guard names), so a new endpoint using it is not reported as unguarded.
'location' => [
'table' => 'asset_locations',
'id_col' => 'id',
'label_col' => 'name',
'search_cols' => ['name'],
'tenant_col' => 'tenant_id',
'shared_col' => 'is_shared',
'path_parent_col' => 'parent_id',
'portal_safe' => true,
],Two new optional keys, so the next tree-shaped or shareable source needs no new code:
-
shared_col-lookupTenantClause()addsOR is_shared = 1, so a shared location is in scope for every company. Because the search and the submit-time guard share that clause, they cannot disagree.lookupColumnExists()checks the column first (cached per request), so an install that has not run Database Verification since 2.6.0 still works. -
path_parent_col-lookupPathLabels()turns Floor 2 into UK > London > Floor 2, for the search results and for the label stored with an answer (lookupRecordLabel()). It reads the whole table once (a locations tree is small) and walks up from each id; a cycle or a missing parent ends the path. The ids it is given have already passed the scope check, and a location's parent is always in the same company or shared, so a path never shows another company's name.
The search still matches on the location's own name only - typing London finds London, not the floors inside it.
-
Assets β Settings β Locations: a
.loc-signpostnote (asset-management.settings.locations_system_note) and, for an administrator only, a link tosystem/locations/. -
Assets help: a note in section 1 (
#locations,asset-management.help.locations_lead/locations_body). -
System β Locations says, under its heading, what uses the list and that Assets edits the same one (
system.locations.uses).
FREEITSM_TEST_DATABASE=freeitsm_prtest FREEITSM_TEST_URL=http://localhost/freeitsm-prtest php tests/locations-system.php
A ZZ second company and a small tree (own, shared, the other company's). Every refusal has a positive control beside it. The screen checks need Chrome and are skipped without it. tests/forms-lookup/run.php still checks that every source the AI prompt names exists.
Per #311, one at a time: a location on people (perhaps mapping users.office), tickets, contracts and projects; a Location reference type for CMDB properties (#312). rota_locations is a different thing (where a shift is worked) and stays separate.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
-
Architecture
- β³ π§Ή Root folder tidy (URL routing)
- β³ π Database Integrity (FKs & constraints)
- β³ π οΈ Database Verification β Developer Guide
- β³ π§© Service Layer (UI + API share code)
- β³ πͺ€ Code traps (the TRAP: comments)
- β³ π Commenting for the Engineering wiki
- β³ π οΈ Engineering wiki scanner - Developer Guide
- β³ π Service-Layer progress
- π€ Contributing (read before a pull request)
- π§ͺ Developer tests
- π PDF exports moved to PDFKit (#254)
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- π± Currencies
- π§ The sidebar (optional module rail)
- π§© Preference templates
- π Display order (modules, Watchtower cards) β Developer Guide
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: Projects
- β³ ποΈ Mobile: Files
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- β³ π Switching modules off
- β³ π οΈ Module availability β Developer Guide
- β³ π Module availability β design (#217)
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
- ποΈ LDAP & Active Directory
-
π¦ Microsoft Entra ID
- β³ π₯ Importing people and groups
- β³ π» Intune: assets to their primary user
- β³ π’ Organisation chart
- β³ π οΈ Entra directory sync β Developer Guide
- β³ π οΈ Entra import - review (#235)
- β³ π οΈ Entra follow-ups - review (#237-#240)
- β³ π οΈ Intune primary user - review (#236)
- β³ π οΈ Organisation chart - reviews (#242, #265)
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π Proposal: custom fields, inventory import and change evidence (#194)
- β³ π οΈ Custom fields, evidence + inventory - review (#195-#197)
- β³ π οΈ Long forms in a task's Work view - review (#198)
- β³ π οΈ Empty Procedures fold - review (#247)
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ π REST API: Chart of accounts
- β³ π REST API: Projects
- β³ π‘οΈ API threat protection
- β³ π§βπΌ REST API: Analysts
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ Reply subject and replying to one message
- β³ π Live updates
- β³ π οΈ Watching a ticket - Developer Guide (1 of 2)
- β³ βοΈ Ticket address suggestions - Developer Guide
- β³ π οΈ CSAT delay and reminder - Developer Guide
- β³ π οΈ Ticket checklist step types - Developer Guide (1 of 2)
- β³ π οΈ Right-click Attach checklist - Developer Guide
- β³ π οΈ Checklists in the REST API - Developer Guide
- β³ π A ticket's related block and attachments - Developer Guide
- β³ π οΈ Inbox.js map β Developer Guide
- β³ π οΈ Floating windows & the file viewer β Developer Guide
- β³ π οΈ Tickets settings β Developer Guide
- β³ π Simpler ticket and task forms - design (#218)
- β³ ποΈ The ticket workspace
- β³ π Forms on tickets
- β³ π The ticket table
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π§Ύ Custom ticket fields
- β³ π·οΈ Ticket categories
- β³ π§Ύ A type for every new ticket
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ π Ticket dashboard β Developer Guide
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ π Attachment size limits and large emails
-
β³ Basic IMAP mailboxes
- β³ π Basic IMAP without the PHP extension (#257)
- β³ π οΈ Basic IMAP client β Developer Guide
- β³ π§ͺ Basic IMAP client β Testing and verifying
- β³ π οΈ Basic IMAP - Sent copy - Developer Guide (#270)
- β³ π οΈ Verifying a mail folder β Developer Guide
- β³ π οΈ Mailbox providers β Developer Guide
- β³ π οΈ How Gmail mail collection works β Developer Guide
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Case reports - a ticket and its work as one PDF
- β³ π Scheduled work in your own calendar
- Problem Management
-
Tasks
- β³ π οΈ Task board and subtasks β Developer Guide
- β³ π§βπ€βπ§ People on a task ("Involved")
- β³ π Repeating tasks
- β³ π’ Moving a task between companies
- π Projects
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Leases
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π§© Asset type layouts
- β³ π Inventory freshness
- β³ π Linked configuration item
- β³ π Connected assets
- β³ π Asset review
-
β³ π·οΈ QR asset labels
- β³ π οΈ QR asset labels β Developer Guide
- β³ π Asset label designer - design (#229)
- β³ π· Asset scanning β Developer Guide
- β³ π οΈ Asset tag numbering β Developer Guide
- β³ π οΈ Asset reconciliation β Developer Guide
- β³ π οΈ Reconciliation, tags + labels - review (#164)
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ πͺ Hyper-V and Failover Clusters
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Starters & leavers
- Domains
- ποΈ Files
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
-
CMDB
- β³ π οΈ CMDB β Developer Guide
- β³ π οΈ Impact analysis β Developer Guide
- β³ π οΈ Data quality β Developer Guide
- β³ π Linked assets
- β³ π Linking an asset to its CI - design (#201)
- β³ π Discovery and redundancy-aware impact - design (#199)
- β³ π οΈ Relationship wording - review (#297)
- Network Mapper
-
Workflows
- β³ π οΈ Workflow engine β Developer Guide
- β³ π οΈ Workflows for tasks β Developer Guide
- β³ π οΈ Workflow notes on a ticket β Developer Guide
- β³ π οΈ Workflow category routing β Developer Guide
- β³ β° Time-Based Triggers
- β³ πͺ Webhooks
- β³ π¬ Webhook Message Formats
- β³ π HTTPS Certificates & CA Bundles
- β³ π οΈ SSL Verification β the Global Setting
- β³ π Workflow & Webhook Pitfalls
- Issue trackers (Jira, Azure DevOps)
- π‘ Zabbix (monitoring)
- π¬ Microsoft Teams alerts
- π 3CX (phone system)
-
System
- β³ π οΈ Preferences β Developer Guide
- β³ π§Ή Maintenance
- β³ π Finding people in the Analysts list
- β³ πͺ When an analyst leaves
- β³ π οΈ System β Branding β Developer Guide
- β³ π©Ί Page health (D019) β Developer Guide
- β³ β Feature Bingo
- β³ π Locations
- β³ π·οΈ Cost centres
- β³ π Chart of accounts
- β³ π· Photo Album
- β³ Demo Data
- β³ π οΈ Demo Data β Developer Guide
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ One company supporting another
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ πͺ #326/#327 Form webhook Full record
- β³ π #325 Form PDF download failed
- β³ π Small fixes in 5.1.0
- β³ π CMDB relationships read backwards (5.1.0)
- β³ π #301 CSAT delay was never applied
- β³ π #281 Comments imported from Jira never arrived
- β³ π #288 A change failed to open with Enforce approvals on
- β³ π Long non-Latin articles never got an embedding
- β³ π« #280 Email lookups scanned the whole table
- β³ β #266 Dragging a task told nobody
- β³ π #255 Article previews showed HTML codes
- β³ π #252 A link to a Knowledge article did not open
- β³ π #254 PDFs could not print Polish
- β³ π #250 Clicking a folder left the open article on screen
- β³ π« #260 The dashboard cog did nothing
- β³ π« #248 A department rule never matched on four routes
- β³ π A directory account could be matched to someone else
- β³ π« #244 Reply went to the assigned analyst
- β³ π Mailbox sign-in was not checked
- β³ π Four weaknesses around signing in
- β³ π A lookup answer could name any record
- β³ π« #227 A mailbox could not be deleted
- β³ π« #226 A picture on a note could not be closed
- β³ π» #222 The Assets page never loaded in 4.3.0
- β³ βοΈ #214 A "contains" condition did not match capitals
- β³ βοΈ #216 A workflow email from a chosen mailbox always failed
- β³ π³ The Docker image was missing PHP extensions
- β³ π A failed DNS lookup read as a missing record
- β³ π A link could change data
- β³ π Access outlived its removal
- β³ π Knowledge articles could run scripts
- β³ π Knowledge writes ignored permissions
- β³ π Company boundaries (Oct 2026)
- β³ π Smaller gaps (Oct 2026)
- β³ π Escaped text could leave its attribute
- β³ π Task descriptions were not cleaned
- β³ π Task documents ignored company scope
- β³ π Repeating tasks ignored company scope
- β³ π¬ #183 Mailbox checks overlapped
- β³ π #188 Transfer lock shown off when unknown
- β³ β #184 Subtask names and Overdue
- β³ π§© #186 Teams: the buttons did nothing
- β³ π Text in a change could run script
- β³ π AI settings changed without the AI permission
- β³ πͺ #178 Deleting an analyst failed
- β³ π« A team with no departments showed 0 tickets
- β³ π Projects: adding a phase did nothing on Save
- β³ π Leavers could still sign in
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96