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Storage Series Follow Ups
A working list to come back to once the storage series is complete. Started 13 November 2026, after PR #318 was merged.
The series, proposed and built by cloudcogsio, in order:
| What | State | |
|---|---|---|
| #283 / PR #318 | Files in S3-compatible storage, and safe moves | β Merged with fixes in 5.2.0 - PR review Β· developer guide |
| #284 | System β Storage: ticket and change attachments, documents, screen recordings and War Room files, each with its own Server folder / S3 switch | β³ Design agreed, his to build |
| #293 | Files recycle bin | β³ Waiting |
| #285 | Files: make available offline | β³ Waiting |
| #286 | System β Backups and restore, with S3 as the offsite target | β³ Built on his fork, waits for #284 |
When to use this page: when the last of these is merged, go down the list below. Tick off what the series covered, and build what is left. Until then, check each new PR against it, so nothing here gets built twice.
| # | Gap | Why it matters | Suggested fix | When |
|---|---|---|---|---|
| S1 | Plain http:// endpoints are allowed with no warning |
Needed for a MinIO on the LAN. But pointed at a public provider, the files themselves cross the internet unencrypted (the secret does not - requests are only signed with it) | A warning under the endpoint and on the Storage page when the scheme is http and the address is not private or local. A warning, not a block |
Now, or with #284 |
| S2 | No encryption-at-rest choice in the bucket | It relies on the provider's default. AWS encrypts by default now; some providers do not unless asked | A Server-side encryption choice (provider default / AES-256 / off) on the one S3 connection, sent as x-amz-server-side-encryption and signed |
With #284 |
| S3 | The permission is Files β Storage (sensitive), which the Files "manage everything" umbrella also grants | Whoever holds it can have every file copied to a bucket of their choosing, past the folder permissions. With #284 and #286 the same is true of every store and of the backups | A dedicated Storage and backups permission, never ticked by "Select all" or a preset, on System β Storage and System β Backups. Not administrator-only (Ed: that is overkill for configuring a backup target) | With #284 / #286 |
| S4 | Failed connection tests are not audited | Repeated tries against odd addresses leave no trace. Minor now that every request checks its address | An audit entry for each failed Test: endpoint, bucket, step and error, never the secret | Now |
| # | Gap | Why it matters | Suggested fix | When |
|---|---|---|---|---|
| N1 | Nobody is told when the storage location changes - it is only audited | Pointing storage at a new bucket copies every file there. It is the change an administrator most needs to hear about, as soon as it happens | A bell and an email to every administrator when a location changes, a move starts, old copies are removed, or a move ends. The same pattern as the API threat protection alerts | Now |
| N2 | The same for backups: target changed, passphrase changed, a backup or a restore started or finished | A restore replaces everything; a changed target sends everything elsewhere | Same bell and email | With #286 |
Already there: Watchtower's Background jobs card (Watchtower) appears whenever a job is failing, partly failing, stuck or overdue. That includes the storage move job (storage_migrate), and will include the backup job.
Not there yet - suggested as a Storage card, or lines on the Background jobs card. Shown only to people with the storage permission, and only when something is wrong:
| # | Shows | Source | When |
|---|---|---|---|
| W1 | Storage could not be reached - how many reads or writes failed in the last hour, and when it last worked | Nothing records this today: filesServeBytes() only writes to the server's error log. Needs a small counter or table (store, event, time), written when a StorageUnavailable is caught |
Now (Files), extended by #284 |
| W2 | A move has files that failed - "N files could not be copied", linking to the Storage tab |
storage_migration_items where state = 'failed'
|
Now |
| W3 | A move has stalled - no file copied for an hour while some are still pending |
MAX(updated_datetime) against pending rows |
Now |
| W4 | Old copies waiting to be removed for more than N days - every file is stored twice |
files_storage_previous set, nothing pending |
Now (amber, not red) |
| W5 |
Storage is on http:// to a public address (S1) |
The saved settings | Now |
| W6 | Last backup failed, or none in its schedule plus a day | The backups history | With #286 |
| W7 | Last backup check (Verify) failed, or a backup has never been verified | The backups history | With #286 |
| # | Gap | Suggested fix |
|---|---|---|
| R1 |
download.php / view.php send the recorded size_bytes, not the file's real size, so a truncated file answers with a Content-Length longer than what follows |
Ask the store for the size (size()) once, and answer 410 when they differ |
| R2 | Without ListBucket rights, S3 answers 403 rather than 404 for a missing key, so Skip cannot tell that a file is missing | Treat 403 on a HEAD for a key that was there before as "not found", or tell people in the help to grant ListBucket |
| R3 | Errors on the Storage tab use the browser's alert()
|
The app's own message box, like the rest of Files |
- Every store in System β Storage uses
storageLocationRelation()andstorageMigrateEnd(). None of them deletes on "unknown", or ends a move with a plainDELETE(the traps). - Every new outbound request (backups to S3 included) goes through
storageCheckedAddress()and pins the address. - A backup holds the encryption key - check how that key is protected in the backup, and that the restore page says what happens to secrets.
- Maintenance mode (#286) cannot be left on by a failed restore, and an administrator can always switch it off.
- The help, the user wiki and a developer guide exist for each part, plus a PR review page for each PR.
- Translations for every new string, before the release that carries it.
See also: Files storage - Developer Guide Β· Files S3 Storage - PR review Β· Watchtower
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
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Architecture
- β³ π§Ή Root folder tidy (URL routing)
- β³ π Database Integrity (FKs & constraints)
- β³ π οΈ Database Verification β Developer Guide
- β³ π§© Service Layer (UI + API share code)
- β³ πͺ€ Code traps (the TRAP: comments)
- β³ π Commenting for the Engineering wiki
- β³ π οΈ Engineering wiki scanner - Developer Guide
- β³ π Service-Layer progress
- π€ Contributing (read before a pull request)
- π§ͺ Developer tests
- π PDF exports moved to PDFKit (#254)
- AI Providers
- Internationalisation (i18n)
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- π Date & Time Formats
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MobileβFriendly
- β³ π« Mobile: Tickets
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- β³ β Mobile: Tasks
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Security
- Layer 1 β which modules you can enter
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- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
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- ποΈ LDAP & Active Directory
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π¦ Microsoft Entra ID
- β³ π₯ Importing people and groups
- β³ π» Intune: assets to their primary user
- β³ π’ Organisation chart
- β³ π οΈ Entra directory sync β Developer Guide
- β³ π οΈ Entra import - review (#235)
- β³ π οΈ Entra follow-ups - review (#237-#240)
- β³ π οΈ Intune primary user - review (#236)
- β³ π οΈ Intune after an Entra import - review (#334)
- β³ π οΈ Intune primary user history - review (#338)
- β³ π οΈ Intune asset types - review (#339)
- β³ π οΈ Intune scheduled syncs - review (#344)
- β³ π οΈ Microsoft 365 in Integrations - review (#352)
- β³ π οΈ Organisation chart - reviews (#242, #265)
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π Proposal: custom fields, inventory import and change evidence (#194)
- β³ π οΈ Custom fields, evidence + inventory - review (#195-#197)
- β³ π οΈ Long forms in a task's Work view - review (#198)
- β³ π οΈ Empty Procedures fold - review (#247)
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ π’ REST API: Companies
- β³ π REST API: Chart of accounts
- β³ π REST API: Projects
- β³ π‘οΈ API threat protection
- β³ π§βπΌ REST API: Analysts
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ Reply subject and replying to one message
- β³ π Live updates
- β³ π οΈ Watching a ticket - Developer Guide (1 of 2)
- β³ βοΈ Ticket address suggestions - Developer Guide
- β³ π οΈ CSAT delay and reminder - Developer Guide
- β³ π οΈ Ticket checklist step types - Developer Guide (1 of 2)
- β³ π οΈ Right-click Attach checklist - Developer Guide
- β³ π οΈ Checklists in the REST API - Developer Guide
- β³ π A ticket's related block and attachments - Developer Guide
- β³ π οΈ Inbox.js map β Developer Guide
- β³ π οΈ Floating windows & the file viewer β Developer Guide
- β³ π οΈ Tickets settings β Developer Guide
- β³ π Simpler ticket and task forms - design (#218)
- β³ ποΈ The ticket workspace
- β³ π Forms on tickets
- β³ π The ticket table
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π§Ύ Custom ticket fields
- β³ π·οΈ Ticket categories
- β³ π§Ύ A type for every new ticket
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ π Ticket dashboard β Developer Guide
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ βοΈ Emailed reports
- β³ π Attachment size limits and large emails
-
β³ Basic IMAP mailboxes
- β³ π Basic IMAP without the PHP extension (#257)
- β³ π οΈ Basic IMAP client β Developer Guide
- β³ π§ͺ Basic IMAP client β Testing and verifying
- β³ π οΈ Basic IMAP - Sent copy - Developer Guide (#270)
- β³ π οΈ Verifying a mail folder β Developer Guide
- β³ π οΈ Mailbox providers β Developer Guide
- β³ π οΈ How Gmail mail collection works β Developer Guide
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Case reports - a ticket and its work as one PDF
- β³ π Scheduled work in your own calendar
- Problem Management
-
Tasks
- β³ π οΈ Task board and subtasks β Developer Guide
- β³ π§βπ€βπ§ People on a task ("Involved")
- β³ π Repeating tasks
- β³ π’ Moving a task between companies
- π Projects
-
Assets
- β³ π οΈ Asset list by type - review (#340)
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Leases
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π§© Asset type layouts
- β³ π Inventory freshness
- β³ π Linked configuration item
- β³ π Connected assets
- β³ π Asset review
-
β³ π·οΈ QR asset labels
- β³ π οΈ QR asset labels β Developer Guide
- β³ π Asset label designer - design (#229)
- β³ π· Asset scanning β Developer Guide
- β³ π οΈ Asset tag numbering β Developer Guide
- β³ π οΈ Asset reconciliation β Developer Guide
- β³ π οΈ Reconciliation, tags + labels - review (#164)
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- β³ ποΈ Proxmox VE servers
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- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
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Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Starters & leavers
- Domains
- ποΈ Files
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
-
CMDB
- β³ π§± Designing your CMDB
- β³ π οΈ CMDB β Developer Guide
- β³ π οΈ Impact analysis β Developer Guide
- β³ π οΈ Data quality β Developer Guide
- β³ π οΈ Record references β Developer Guide
- β³ π οΈ CMDB assistant - Developer Guide
- β³ π Linked assets
- β³ π Linking an asset to its CI - design (#201)
- β³ π Discovery and redundancy-aware impact - design (#199)
- β³ π οΈ Relationship wording - review (#297)
- Network Mapper
-
Workflows
- β³ π οΈ Workflow engine β Developer Guide
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- β³ πͺ Webhooks
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- β³ π HTTPS Certificates & CA Bundles
- β³ π οΈ SSL Verification β the Global Setting
- β³ π Workflow & Webhook Pitfalls
- Issue trackers (Jira, Azure DevOps)
- π‘ Zabbix (monitoring)
- π¬ Microsoft Teams alerts
- π 3CX (phone system)
-
System
- β³ π οΈ System cards by topic - review (#347)
- β³ π¦ Microsoft 365 (Entra ID and Intune)
- β³ π οΈ Preferences β Developer Guide
- β³ π§Ή Maintenance
- β³ βοΈ Emailed reports
- β³ π Finding people in the Analysts list
- β³ πͺ When an analyst leaves
- β³ π οΈ System β Branding β Developer Guide
- β³ π©Ί Page health (D019) β Developer Guide
- β³ β Feature Bingo
- β³ π Locations
- β³ π·οΈ Cost centres
- β³ π Chart of accounts
- β³ π· Photo Album
- β³ Demo Data
- β³ π οΈ Demo Data β Developer Guide
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ One company supporting another
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ π’ #356 Assets People and All companies
- β³ π #354 Workspace Links missed tasks
- β³ π The Intune tab did not check the company
- β³ π #332 Files viewer would not open
- β³ π #333 Note attachments downloaded
- β³ πͺ #326/#327 Form webhook Full record
- β³ π #325 Form PDF download failed
- β³ π Small fixes in 5.1.0
- β³ π CMDB relationships read backwards (5.1.0)
- β³ π #301 CSAT delay was never applied
- β³ π #281 Comments imported from Jira never arrived
- β³ π #288 A change failed to open with Enforce approvals on
- β³ π Long non-Latin articles never got an embedding
- β³ π« #280 Email lookups scanned the whole table
- β³ β #266 Dragging a task told nobody
- β³ π #255 Article previews showed HTML codes
- β³ π #252 A link to a Knowledge article did not open
- β³ π #254 PDFs could not print Polish
- β³ π #250 Clicking a folder left the open article on screen
- β³ π« #260 The dashboard cog did nothing
- β³ π« #248 A department rule never matched on four routes
- β³ π A directory account could be matched to someone else
- β³ π« #244 Reply went to the assigned analyst
- β³ π Mailbox sign-in was not checked
- β³ π Four weaknesses around signing in
- β³ π A lookup answer could name any record
- β³ π« #227 A mailbox could not be deleted
- β³ π« #226 A picture on a note could not be closed
- β³ π» #222 The Assets page never loaded in 4.3.0
- β³ βοΈ #214 A "contains" condition did not match capitals
- β³ βοΈ #216 A workflow email from a chosen mailbox always failed
- β³ π³ The Docker image was missing PHP extensions
- β³ π A failed DNS lookup read as a missing record
- β³ π A link could change data
- β³ π Access outlived its removal
- β³ π Knowledge articles could run scripts
- β³ π Knowledge writes ignored permissions
- β³ π Company boundaries (Oct 2026)
- β³ π Smaller gaps (Oct 2026)
- β³ π Escaped text could leave its attribute
- β³ π Task descriptions were not cleaned
- β³ π Task documents ignored company scope
- β³ π Repeating tasks ignored company scope
- β³ π¬ #183 Mailbox checks overlapped
- β³ π #188 Transfer lock shown off when unknown
- β³ β #184 Subtask names and Overdue
- β³ π§© #186 Teams: the buttons did nothing
- β³ π Text in a change could run script
- β³ π AI settings changed without the AI permission
- β³ πͺ #178 Deleting an analyst failed
- β³ π« A team with no departments showed 0 tickets
- β³ π Projects: adding a phase did nothing on Save
- β³ π Leavers could still sign in
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96