Command

Command

Find Macs or mobile devices and send them MDM commands, one device or many at once. ✏️ Sends commands to devices.

How to use it

1. Connect to Jamf Pro and click Connect →. The tool checks Read Computers and Read Mobile Devices. Then click Continue → (or Proceed Anyway →).

2. Choose a Device Type: Mac Computers or Mobile Devices.

3. Choose a Search Mode:

   • By Name: search by name, serial number or username. Wildcards work, for example MBP* or *john*.
   • By Group: pick a smart or static group (Filter groups… helps), then click Load Members →.

   Devices you've used recently are listed under Recent, so you can pick them again with one click.

4. Tick the devices you want (All and None help with long lists). Click a device's ⓘ button to see its details. Then click Choose Command →.

5. Pick a command and fill in any extra fields (see below), then click Review & Send →.

6. Check the target list and click Send Command. The results screen shows the devices the command was queued for, and any it couldn't be sent to. Search Again keeps your connection, and Start Over goes back to the beginning.

Nothing is sent until you click Send Command on the review screen.

Commands

Mac Computers

Command	What it does
Blank Push	Sends a blank push to make the Mac check in with MDM
Update Inventory	Asks the Mac to send an updated inventory
Restart	Restarts the Mac immediately
Shut Down	Shuts the Mac down immediately
Enable Remote Desktop / Disable Remote Desktop	Turns Screen Sharing (Apple Remote Desktop) on or off
Remove MDM	Removes MDM management from the Mac

Mobile Devices

Command	What it does
Blank Push	Sends a blank push to make the device check in with MDM
Update Inventory	Asks the device to send an updated inventory
Restart Device	Restarts the device
Lock Device	Locks the device, with an optional message and an optional 6-digit PIN
Erase Device	Erases all content and settings, with an optional 6-digit PIN. Marked in red, with a warning that it can't be undone
Clear Passcode	Clears the device passcode (supervised devices only)
Enable Lost Mode	Puts the device in Lost Mode, with an optional message and phone number
Disable Lost Mode	Takes the device out of Lost Mode
Play Lost Mode Sound	Plays a sound on a device that's in Lost Mode

Tips

• Commands are queued by Jamf Pro. A device that's offline gets the command the next time it checks in. Use MDM Command Queue to see whether a Mac's commands completed or failed.
• Device Logs has a Send Command → button that opens Command with that device already selected.
• Erase Device and Remove MDM can't be undone from Magic Toolbox. Check the target list carefully.

Permissions

Read Computers (Mac Computers) or Read Mobile Devices (Mobile Devices). For By Group, Read Smart Computer Groups and Read Static Computer Groups, or the mobile device equivalents.

To send commands, the account also needs the Jamf Pro privilege for each command you use. These are under Jamf Pro Server Actions in the API role, for example Send Computer Remote Command to Lock Computer or Send Mobile Device Lost Mode Command. The permission screen doesn't check these. A missing one makes the command fail for that device.