Customer Operating Dashboard And Support Handoff Contract

Customer Operating Dashboard And Support Handoff Contract

Status date: 2026-06-02.

Purpose

CAVRA Community Edition now exposes public-safe request and response contracts for customer operating dashboard readiness and support handoff readiness. The contracts let future Enterprise and SaaS services report whether billing, license-service telemetry, support ownership, customer-success ownership, escalation readiness, dashboard visibility, and release acceptance are ready after customer launch.

Public Contract

Implemented in src/cavra/saas_control_plane.py:

• customer_operating_dashboard operation;
• build_customer_operating_dashboard_request;
• CustomerOperatingDashboardSummary;
• build_customer_operating_dashboard_response;
• support_handoff_readiness operation;
• build_support_handoff_readiness_request;
• SupportHandoffReadinessSummary;
• build_support_handoff_readiness_response.

Supported states:

• ready
• degraded
• blocked
• unknown

Private Boundary

The public repository defines shapes and validation only. Customer records, customer health scores, support ticket contents, customer-success notes, production dashboard URLs, billing-provider integration code, invoice data, license-service source code, license keys, signing material, provider account IDs, webhook URLs, connector credentials, SaaS backend code, and Enterprise source code remain private.

User Story

As a SaaS operator, I can see whether billing observability, license telemetry, support handoff, customer-success handoff, escalation routing, dashboard visibility, and release acceptance would block steady-state customer operation before the private service exposes actual customer data.

Enterprise Value

This contract turns customer operating readiness into a stable public vocabulary. It helps buyers understand the Enterprise operating model while preserving strict open-core boundaries around dashboards, support systems, customer records, and SaaS backend implementation.

Validation

Public tests cover request serialization, default check lists, invalid status rejection, sensitive payload rejection, summary serialization, mismatched request rejection, and private-module handoff messaging.

Next Recommendation

Continue private SaaS operating automation for trial-to-paid customer scale.