Trial Expired Followup Sync

Trial Expired Follow-Up Sync

This public-safe sync records that private Enterprise PR #89 added expired-trial follow-up automation evidence for evaluator notifications, grace-period approvals, and commercial handoff references.

The implementation lives only in the private Huzefaaa2/cavra-enterprise repository. This public Community repository contains documentation of the boundary, not Enterprise source code, customer data, license-service logic, CRM integration code, or trial artifact bytes.

What The Private Evidence Records

The private evidence consumes approved trial access expiry evidence and records references for:

• evaluator notification;
• notification channel and delivery tracking;
• grace-period approval when access is renewed or escalated;
• customer-success, sales, and support handoff ownership;
• CRM or support task tracking references;
• renewed-trial follow-up;
• revoked-trial closeout handoff.

Supported public-safe notification channel labels are:

• email
• customer_success
• support_ticket
• crm_task

Required Gates

Expired-trial follow-up evidence is blocked unless:

• trial access expiry evidence is ready;
• trial access expiry approval is approved;
• the approval package matches the expiry evidence package;
• notification references, delivery owner, and delivery tracking references are present;
• renewed and escalated trials include grace-period and commercial handoff references;
• revoked trials include a closeout commercial handoff reference;
• handoff owners and next-action references are present.

Public Boundary

Do not commit any of the following to this public repository:

• customer records;
• CRM payloads or CRM credentials;
• license keys;
• license signing keys;
• registry tokens or image pull secrets;
• tenant secrets;
• SaaS license-service source code;
• Enterprise trial artifact bytes;
• paid policy packs.

Enterprise Challenge Solved

Enterprise trials must not end silently. This sync shows that private Enterprise evidence can prove expired access led to a governed notification, grace-period decision, and commercial or support handoff while the public repository remains safe for Community Edition adoption.

Next Recommendation

Add private trial conversion readiness evidence so renewed or escalated trials can move into paid pilot or production conversion with public-safe documentation of the gates.