SaaS Operating Automation Contract

SaaS Operating Automation Contract

CAVRA Community Edition now exposes a public-safe SaaS operating automation contract for future Enterprise and SaaS Control Plane handoff. The contract defines request and response shapes only. It does not implement SaaS automation workers, schedulers, billing integrations, license telemetry jobs, support workflows, customer-success workflows, dashboard refresh jobs, escalation drills, closeout retry workers, or customer data storage.

Operation

The public operation is saas_operating_automation.

Required public-safe checks:

• billing_monitoring
• license_telemetry_sync
• support_followup
• customer_success_review
• dashboard_refresh
• escalation_drill
• closeout_retry

Supported public-safe statuses are ready, scheduled, enabled, automated, blocked, and unknown.

User Stories

• As a support leader, I can understand which post-closeout support follow-up and escalation drill checks must be validated privately.
• As a customer-success owner, I can see where recurring customer review cadence fits into SaaS operations.
• As a commercial operations owner, I can trace billing monitoring and license telemetry sync into the post-launch automation plan.
• As a platform engineer, I can build private automation services against a stable Community contract without placing private code in the public repo.

Enterprise Challenge Solved

The contract gives teams a shared vocabulary for recurring SaaS operations after final closeout. It makes billing, license telemetry, support, customer-success, dashboard, escalation, and closeout retry readiness auditable without exposing private implementation.

Boundary

Public documentation and code may contain request and response shapes, schema versions, synthetic examples, and tests. They must not contain Enterprise source, SaaS backend code, scheduler implementation, automation workers, billing records, support tickets, customer-success notes, customer identifiers, production dashboard URLs, escalation webhooks, connector credentials, license keys, signing material, paid policy packs, or customer audit payloads.

API And CLI Surfaces

Community users can inspect the public contract with:

cavra saas contract
cavra saas operating-automation tenant-demo --requested-by console

The public API exposes GET /saas/control-plane/contract and POST /saas/operating-automation. These surfaces generate public-safe request and response payloads only. They do not run SaaS automation workers, schedulers, connectors, billing checks, support workflows, customer-success workflows, or private SaaS services.

Evidence Console

The public Evidence Console includes a SaaS Operating Automation Contract panel that renders the public request, public response, required checks, and private-service boundary. It reads the API endpoints when configured and falls back to a synthetic public-safe preview in hosted demo mode.

Next Recommendation

Add public-safe documentation and interface guidance for future private Enterprise/SaaS automation worker handoff packages while keeping private automation execution, scheduler internals, connector credentials, customer records, billing records, support workflows, and SaaS backend implementation inside Enterprise or SaaS repositories.