SaaS Operating Automation Contract

SaaS Operating Automation Contract

CAVRA Community Edition now exposes a public-safe SaaS operating automation contract for future Enterprise and SaaS Control Plane handoff. The contract defines request and response shapes only. It does not implement SaaS automation workers, schedulers, billing integrations, license telemetry jobs, support workflows, customer-success workflows, dashboard refresh jobs, escalation drills, closeout retry workers, or customer data storage.

Operation

The public operation is saas_operating_automation.

Required public-safe checks:

• billing_monitoring
• license_telemetry_sync
• support_followup
• customer_success_review
• dashboard_refresh
• escalation_drill
• closeout_retry

Supported public-safe statuses are ready, scheduled, enabled, automated, blocked, and unknown.

User Stories

• As a support leader, I can understand which post-closeout support follow-up and escalation drill checks must be validated privately.
• As a customer-success owner, I can see where recurring customer review cadence fits into SaaS operations.
• As a commercial operations owner, I can trace billing monitoring and license telemetry sync into the post-launch automation plan.
• As a platform engineer, I can build private automation services against a stable Community contract without placing private code in the public repo.

Enterprise Challenge Solved

The contract gives teams a shared vocabulary for recurring SaaS operations after final closeout. It makes billing, license telemetry, support, customer-success, dashboard, escalation, and closeout retry readiness auditable without exposing private implementation.

Boundary

Public documentation and code may contain request and response shapes, schema versions, synthetic examples, and tests. They must not contain Enterprise source, SaaS backend code, scheduler implementation, automation workers, billing records, support tickets, customer-success notes, customer identifiers, production dashboard URLs, escalation webhooks, connector credentials, license keys, signing material, paid policy packs, or customer audit payloads.

Next Recommendation

Add public-safe API and CLI surfaces for this contract while keeping private automation execution and customer operations inside Enterprise or SaaS repositories.