Diagnostics and Logs

Diagnostics and Logs

Flashback keeps a small log on your PC so problems can be investigated, and it never sends it anywhere by itself. This page explains where the log is, what's in it, and how to share it safely when support asks.

Where the logs are

Location	%LOCALAPPDATA%\Flashback\Logs
Size	At most five files of 2 MB each; the oldest is replaced as new entries arrive
Leaves your PC	Never on its own

To open the folder, paste %LOCALAPPDATA%\Flashback\Logs into the File Explorer address bar.

What the log contains

Because it's written for troubleshooting, the log can mention:

• the game being recorded,
• your audio device names,
• file paths, which include your Windows user name,
• what the recorder was doing, such as starts, stops and fallbacks,
• capture worker exit codes and health readings when something goes wrong.

It never contains captured audio, captured frames, environment variables, sign-in tokens, or full command lines with private paths.

Share diagnostics the safe way

When support asks for diagnostics, use the Diagnostics button at the bottom of Settings rather than sending the raw files.

1. Open Settings and choose Diagnostics.
2. Flashback shows the newest log entries (up to 512 KB) in a window, with personal details already replaced.
3. Read it. You can edit the text before sharing.
4. Choose Copy or Save as, then paste or attach it in your support request.

Nothing is sent automatically at any step.

What's replaced

Before you see it, the Diagnostics text has these replaced:

• names of your captures and games,
• audio device names,
• your Windows user name and computer name,
• your profile, data and clip folder paths,
• email addresses,
• network addresses with ports,
• account IDs.

Report a bug with the version filled in

The Report a bug button in Settings opens the support form with your Flashback version already filled in. Describe what you did, what you expected and what happened, then paste your Diagnostics text if support asks for it.

If Flashback won't start at all, the "Flashback could not start" message offers the bug report form too (choose No).

Other local files support might mention

What	Where
Clips and screenshots	%USERPROFILE%\Videos\Flashback (unless you chose another folder)
Settings and logs	%LOCALAPPDATA%\Flashback
Rolling replay buffer	%LOCALAPPDATA%\Flashback\Buffer
Clip metadata (input timelines, tags, capture health reports, Cloud upload record)	%LOCALAPPDATA%\Flashback\ClipMetadata
Cloud session, paused upload, upload queue	%LOCALAPPDATA%\Flashback\Cloud

Don't send files from the Cloud folder to anyone. The session there is protected by Windows for your user account, and support never needs it.

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Related pages: Getting help · Troubleshooting · Privacy