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Microsoft 365 Integrations PR Review
PR #352 by vsc55 Β· Closes #263 Β· Follows #291 and #264 Β· Verdict: merge, with fixes Β· 5.4.0
What FreeITSM reads from a Microsoft tenant was in three places: importing people from Entra ID under System β Authentication (with a signpost card in Integrations), and Intune under Assets β Settings β Intune - although both read the same tenant through Microsoft Graph, often with the same app registration. System β Integrations β Microsoft 365 is now one entry for both, in place of the Entra ID signpost. Entra ID and Intune stay two connections, as decided on #263, so no settings were migrated. Intune moved here, in two halves as Entra ID has them: Connection (tenant, app, secret) and Import, in tabs - Devices, Asset types, Software. Signing in with Entra stays under Authentication, and every old link still works. User page: System β Integrations β Microsoft 365. Internals: System page layout Β§7.
This closes #263: its first half, System β Maintenance, shipped in 5.0.0 (PR #291) and 5.3.0 (Imported people, PR #264).
| Question | Result |
|---|---|
| Does anybody's Intune set-up move or change? | No - the setting keys, the api/intune/* and api/settings/* endpoints and the permission are the same. Each page saves only its own keys: Connection the three credentials, Import everything else, and Import never sends the connection's |
| Does an asset manager lose Intune? | No. System is administrators-only, but the Intune tab was granted by a capability. An analyst with the Assets module and Configure the Intune connection (Cap::ASSETS_INTUNE) may open the Intune pages and the Microsoft 365 page (seeing only its Intune half), and nothing else in System |
| Is that one rule, or two that can drift? | One - systemPageAllowed() in system/includes/page_access.php, asked by both the page gate and the System header. A page opts in with $system_page_grant; it fails closed |
| Do the endpoints trust the page? | No - they check the capability themselves, as they always did |
| Old links |
?tab=intune on Assets β Settings redirects to the new page, and so does opening Assets β Settings when Intune was someone's only tab. The tab bar shows Intune as a link out (settingsMovedTo()) |
| Why is the tab still in the Assets manifest? | It is what grants the capability in System β Roles and owns the intune_* keys; it carries 'moved_to'
|
| "Also from Microsoft" | Administrators only. Each row is counted on its own try, so a table an install has not verified yet costs only its own row. Nothing in it moved |
| Assets switched off | Not handled: the page still showed an Intune panel and the card counted Intune as set up, and the Intune forms would post to endpoints that refuse. Fixed (fix 1) |
On the test install: vsc55's tests/intune-system-page.php - the manifest entry, the redirect, no Intune left on Assets β Settings, each page saving only its own keys, who may open what - extended on merge so that, over HTTP, an analyst with only the Intune permission opens the three Intune pages, sees no Entra ID or Also from Microsoft, and is turned away from every other System page (99 of them), and the Assets-off behaviour. tests/system-page-layout.php now finds the three new pages. vsc55 also ran module-access-coverage, get-must-not-write, escape-helpers-quotes, inline-handler-strings, system-card-groups, system-maintenance and system-settings-search, all unchanged and passing.
Two real bugs found on the way, by vsc55, fixed in the PR:
-
Proxmox and vCloud hid behind the Intune capability. The Intune tab's
settingsTabVisible()guard also wrapped the Proxmox, Hyper-V and vCloud panels, so they showed only to whoever could see Intune. Proxmox and vCloud have their own guards now. -
A redirect loop waiting to happen. In
system/integrations/.htaccess, "a real file or folder always wins" guarded only the help rule - aRewriteCondcovers just the one rule after it - so the provider rule took real folders too, andmicrosoft365/looped. The provider rule has the guard as well.
- With Assets switched off, the Microsoft 365 page has no Intune panel, the Integrations card no longer counts Intune as set up, and the two Intune pages show one line - Assets is switched off - instead of a form whose endpoints refuse.
- The new place, said everywhere. Help and in-app wording said Assets β Settings β Intune; it now says System β Integrations β Microsoft 365 β Intune - the SSO and Intune-mismatch help, the Assets reconciliation help, a Background jobs message and code comments.
-
A Microsoft 365 guide (
system/integrations/microsoft365/help, administrators): what it does, Entra ID, the Intune connection, what Intune imports, who can open it, and what to check if something is wrong. - One-word buttons: Import, Sign-in, Next.
- Feature Bingo cards open the right Import tab.
- Translatable counts: the Also from Microsoft lines say Mailboxes: {n} rather than mailbox(es).
-
Unused strings removed from every locale:
ms365_open_intune,ms365_intune_subtitle,entra_blurb. - System search: Intune, Microsoft 365, M365, Entra and Graph find the Integrations card.
- No 720px cap on the Intune forms (System page layout Β§3).
- The import page escapes its jobs table.
- Assets β Settings no longer loads Chart.js or reads companies it no longer uses.
-
Tests:
tests/system-page-layout.phpfinds System pages two folders down;tests/intune-system-page.phpgains the HTTP checks above. - Changelog ids #2941 (the feature) and #2942 (the merge fixes); this write-up, the user pages, the developer notes and vsc55's entry on the Contributors page.
Merged with git merge --no-ff under the contributor's name; the fixes are in the merge commit (a0998c9a1).
- Separate connections, shown together - one shared tenant connection would have meant migrating everyone's settings; it can come later if people ask (Ed, #263, 2026-11-08).
-
The three extensions vsc55 asked about on #263 are accepted (Ed, on my recommendation, 2026-11-15):
- Also from Microsoft - Microsoft 365 mailboxes, Outlook calendars, Teams channel alerts and Teams chat listed with how each stands and a button to where it is set up. Nothing moves;
- Intune in two halves - Connection, and Import with Devices / Asset types / Software tabs;
-
Asset managers keep Intune - an analyst with Assets and the Intune capability may open only the Intune pages (
systemPageAllowed()), nothing else in System.
-
System is still administrators-only, with exactly one exception. A future page that wants the same treatment sets
$system_page_grantand its endpoints must check the capability themselves - the page gate is the screen, not the security. -
Entra sign-in did not move. Each Entra sign-in provider's import is still
system/sso/entra.php; the Microsoft 365 page lists them and opens them. - Nothing to run after upgrading. No schema change; old bookmarks redirect.
- The Intune jobs are unchanged - Intune device sync and Intune software sync in Background jobs, as in 5.3.0; the Import page says when each last ran.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
-
Architecture
- β³ π§Ή Root folder tidy (URL routing)
- β³ π Database Integrity (FKs & constraints)
- β³ π οΈ Database Verification β Developer Guide
- β³ π§© Service Layer (UI + API share code)
- β³ πͺ€ Code traps (the TRAP: comments)
- β³ π Commenting for the Engineering wiki
- β³ π οΈ Engineering wiki scanner - Developer Guide
- β³ π Service-Layer progress
- π€ Contributing (read before a pull request)
- π§ͺ Developer tests
- π PDF exports moved to PDFKit (#254)
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- π± Currencies
- π§ The sidebar (optional module rail)
- π§© Preference templates
- π Display order (modules, Watchtower cards) β Developer Guide
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: Projects
- β³ ποΈ Mobile: Files
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- β³ π Switching modules off
- β³ π οΈ Module availability β Developer Guide
- β³ π Module availability β design (#217)
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
- ποΈ LDAP & Active Directory
-
π¦ Microsoft Entra ID
- β³ π₯ Importing people and groups
- β³ π» Intune: assets to their primary user
- β³ π’ Organisation chart
- β³ π οΈ Entra directory sync β Developer Guide
- β³ π οΈ Entra import - review (#235)
- β³ π οΈ Entra follow-ups - review (#237-#240)
- β³ π οΈ Intune primary user - review (#236)
- β³ π οΈ Intune after an Entra import - review (#334)
- β³ π οΈ Intune primary user history - review (#338)
- β³ π οΈ Intune asset types - review (#339)
- β³ π οΈ Intune scheduled syncs - review (#344)
- β³ π οΈ Microsoft 365 in Integrations - review (#352)
- β³ π οΈ Organisation chart - reviews (#242, #265)
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π Proposal: custom fields, inventory import and change evidence (#194)
- β³ π οΈ Custom fields, evidence + inventory - review (#195-#197)
- β³ π οΈ Long forms in a task's Work view - review (#198)
- β³ π οΈ Empty Procedures fold - review (#247)
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ π’ REST API: Companies
- β³ π REST API: Chart of accounts
- β³ π REST API: Projects
- β³ π‘οΈ API threat protection
- β³ π§βπΌ REST API: Analysts
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ Reply subject and replying to one message
- β³ π Live updates
- β³ π οΈ Watching a ticket - Developer Guide (1 of 2)
- β³ βοΈ Ticket address suggestions - Developer Guide
- β³ π οΈ CSAT delay and reminder - Developer Guide
- β³ π οΈ Ticket checklist step types - Developer Guide (1 of 2)
- β³ π οΈ Right-click Attach checklist - Developer Guide
- β³ π οΈ Checklists in the REST API - Developer Guide
- β³ π A ticket's related block and attachments - Developer Guide
- β³ π οΈ Inbox.js map β Developer Guide
- β³ π οΈ Floating windows & the file viewer β Developer Guide
- β³ π οΈ Tickets settings β Developer Guide
- β³ π Simpler ticket and task forms - design (#218)
- β³ ποΈ The ticket workspace
- β³ π Forms on tickets
- β³ π The ticket table
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π§Ύ Custom ticket fields
- β³ π·οΈ Ticket categories
- β³ π§Ύ A type for every new ticket
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ π Ticket dashboard β Developer Guide
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ βοΈ Emailed reports
- β³ π Attachment size limits and large emails
-
β³ Basic IMAP mailboxes
- β³ π Basic IMAP without the PHP extension (#257)
- β³ π οΈ Basic IMAP client β Developer Guide
- β³ π§ͺ Basic IMAP client β Testing and verifying
- β³ π οΈ Basic IMAP - Sent copy - Developer Guide (#270)
- β³ π οΈ Verifying a mail folder β Developer Guide
- β³ π οΈ Mailbox providers β Developer Guide
- β³ π οΈ How Gmail mail collection works β Developer Guide
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Case reports - a ticket and its work as one PDF
- β³ π Scheduled work in your own calendar
- Problem Management
-
Tasks
- β³ π οΈ Task board and subtasks β Developer Guide
- β³ π§βπ€βπ§ People on a task ("Involved")
- β³ π Repeating tasks
- β³ π’ Moving a task between companies
- π Projects
-
Assets
- β³ π οΈ Asset list by type - review (#340)
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Leases
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π§© Asset type layouts
- β³ π Inventory freshness
- β³ π Linked configuration item
- β³ π Connected assets
- β³ π Asset review
-
β³ π·οΈ QR asset labels
- β³ π οΈ QR asset labels β Developer Guide
- β³ π Asset label designer - design (#229)
- β³ π· Asset scanning β Developer Guide
- β³ π οΈ Asset tag numbering β Developer Guide
- β³ π οΈ Asset reconciliation β Developer Guide
- β³ π οΈ Reconciliation, tags + labels - review (#164)
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ πͺ Hyper-V and Failover Clusters
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Starters & leavers
- Domains
- ποΈ Files
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
-
CMDB
- β³ π§± Designing your CMDB
- β³ π οΈ CMDB β Developer Guide
- β³ π οΈ Impact analysis β Developer Guide
- β³ π οΈ Data quality β Developer Guide
- β³ π οΈ Record references β Developer Guide
- β³ π οΈ CMDB assistant - Developer Guide
- β³ π Linked assets
- β³ π Linking an asset to its CI - design (#201)
- β³ π Discovery and redundancy-aware impact - design (#199)
- β³ π οΈ Relationship wording - review (#297)
- Network Mapper
-
Workflows
- β³ π οΈ Workflow engine β Developer Guide
- β³ π οΈ Workflows for tasks β Developer Guide
- β³ π οΈ Workflow notes on a ticket β Developer Guide
- β³ π οΈ Workflow category routing β Developer Guide
- β³ β° Time-Based Triggers
- β³ πͺ Webhooks
- β³ π¬ Webhook Message Formats
- β³ π HTTPS Certificates & CA Bundles
- β³ π οΈ SSL Verification β the Global Setting
- β³ π Workflow & Webhook Pitfalls
- Issue trackers (Jira, Azure DevOps)
- π‘ Zabbix (monitoring)
- π¬ Microsoft Teams alerts
- π 3CX (phone system)
-
System
- β³ π οΈ System cards by topic - review (#347)
- β³ π¦ Microsoft 365 (Entra ID and Intune)
- β³ π οΈ Preferences β Developer Guide
- β³ π§Ή Maintenance
- β³ βοΈ Emailed reports
- β³ π Finding people in the Analysts list
- β³ πͺ When an analyst leaves
- β³ π οΈ System β Branding β Developer Guide
- β³ π©Ί Page health (D019) β Developer Guide
- β³ β Feature Bingo
- β³ π Locations
- β³ π·οΈ Cost centres
- β³ π Chart of accounts
- β³ π· Photo Album
- β³ Demo Data
- β³ π οΈ Demo Data β Developer Guide
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ One company supporting another
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ π’ #356 Assets People and All companies
- β³ π #354 Workspace Links missed tasks
- β³ π The Intune tab did not check the company
- β³ π #332 Files viewer would not open
- β³ π #333 Note attachments downloaded
- β³ πͺ #326/#327 Form webhook Full record
- β³ π #325 Form PDF download failed
- β³ π Small fixes in 5.1.0
- β³ π CMDB relationships read backwards (5.1.0)
- β³ π #301 CSAT delay was never applied
- β³ π #281 Comments imported from Jira never arrived
- β³ π #288 A change failed to open with Enforce approvals on
- β³ π Long non-Latin articles never got an embedding
- β³ π« #280 Email lookups scanned the whole table
- β³ β #266 Dragging a task told nobody
- β³ π #255 Article previews showed HTML codes
- β³ π #252 A link to a Knowledge article did not open
- β³ π #254 PDFs could not print Polish
- β³ π #250 Clicking a folder left the open article on screen
- β³ π« #260 The dashboard cog did nothing
- β³ π« #248 A department rule never matched on four routes
- β³ π A directory account could be matched to someone else
- β³ π« #244 Reply went to the assigned analyst
- β³ π Mailbox sign-in was not checked
- β³ π Four weaknesses around signing in
- β³ π A lookup answer could name any record
- β³ π« #227 A mailbox could not be deleted
- β³ π« #226 A picture on a note could not be closed
- β³ π» #222 The Assets page never loaded in 4.3.0
- β³ βοΈ #214 A "contains" condition did not match capitals
- β³ βοΈ #216 A workflow email from a chosen mailbox always failed
- β³ π³ The Docker image was missing PHP extensions
- β³ π A failed DNS lookup read as a missing record
- β³ π A link could change data
- β³ π Access outlived its removal
- β³ π Knowledge articles could run scripts
- β³ π Knowledge writes ignored permissions
- β³ π Company boundaries (Oct 2026)
- β³ π Smaller gaps (Oct 2026)
- β³ π Escaped text could leave its attribute
- β³ π Task descriptions were not cleaned
- β³ π Task documents ignored company scope
- β³ π Repeating tasks ignored company scope
- β³ π¬ #183 Mailbox checks overlapped
- β³ π #188 Transfer lock shown off when unknown
- β³ β #184 Subtask names and Overdue
- β³ π§© #186 Teams: the buttons did nothing
- β³ π Text in a change could run script
- β³ π AI settings changed without the AI permission
- β³ πͺ #178 Deleting an analyst failed
- β³ π« A team with no departments showed 0 tickets
- β³ π Projects: adding a phase did nothing on Save
- β³ π Leavers could still sign in
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96