Customer Closeout Handoff

Customer Closeout Handoff

The customer closeout handoff packet is the Managed and Enterprise bridge from validated evidence-room readiness to customer-facing release and operating review.

It is reference based and sanitized. It contains owner refs, communication refs, operating-review refs, known-exclusion refs, and handoff controls only.

Required Handoff Areas

• evidence-room readiness
• release owner
• customer success owner
• security owner
• release approver
• announcement reference
• evidence-room reference
• handoff ticket reference
• support path reference
• next operating review reference
• known exclusions

Validate The Live Sanitized Handoff

python3 scripts/validate_customer_closeout_handoff.py \
  --packet examples/customer-closeout-handoff/customer-closeout-handoff.live.sanitized.example.json \
  --require-live

CLI equivalent:

cavra release customer-closeout-handoff \
  --packet examples/customer-closeout-handoff/customer-closeout-handoff.live.sanitized.example.json \
  --require-live

Completion condition:

{
  "ready_for_customer_closeout_handoff": true,
  "blocker_count": 0,
  "warning_count": 0
}

Operating Pattern

1. Validate customer-live evidence intake.
2. Validate the customer evidence-room index.
3. Validate the closeout handoff packet.
4. Deliver the customer announcement through the private deployment workflow.
5. Begin the recurring operating-review cadence.