Customer Operating Review

Customer Operating Review

The customer operating review packet is the recurring post-closeout Managed and Enterprise health gate.

It is sanitized and reference based. It verifies that success metrics, evidence freshness, support/SLA health, AISPM posture, exclusions, and renewal checkpoint readiness remain acceptable after the initial closeout.

Required Review Areas

• closeout handoff readiness
• customer success owner
• security owner
• support owner
• executive sponsor
• success metrics
• evidence freshness
• support/SLA health
• AISPM posture and drift
• open exclusions
• renewal checkpoint
• next review schedule

Validate The Live Sanitized Review

python3 scripts/validate_customer_operating_review.py \
  --packet examples/customer-operating-review/customer-operating-review.live.sanitized.example.json \
  --require-live

CLI equivalent:

cavra release customer-operating-review \
  --packet examples/customer-operating-review/customer-operating-review.live.sanitized.example.json \
  --require-live

Completion condition:

{
  "ready_for_customer_operating_review": true,
  "blocker_count": 0,
  "warning_count": 0
}

Operating Pattern

1. Validate the closeout handoff packet.
2. Gather sanitized operating-review refs.
3. Validate the operating-review packet.
4. Record the review in the customer evidence room.
5. Schedule the next review or renewal checkpoint.