Customer Renewal Outcome Closeout

Customer Renewal Outcome Closeout

The customer renewal outcome closeout packet validates that a Managed or Enterprise renewal cycle has produced a sanitized, reviewable outcome without publishing customer names, pricing, contract terms, private notes, or raw evidence.

It follows Customer Renewal And Expansion Readiness and proves that the lifecycle can move from renewal readiness into outcome archive, expansion activation, and the next customer-success operating cycle.

Required Areas

• renewal readiness result
• account owner
• customer success owner
• commercial owner
• security owner
• executive sponsor
• finance operations owner
• renewal decision
• expansion decisions
• risk closeout
• value confirmation
• contract handoff
• lifecycle archive
• next success plan

Validate The Live Sanitized Packet

python3 scripts/validate_customer_renewal_outcome.py \
  --packet examples/customer-renewal-outcome/customer-renewal-outcome.live.sanitized.example.json \
  --require-live

CLI equivalent:

cavra release customer-renewal-outcome \
  --packet examples/customer-renewal-outcome/customer-renewal-outcome.live.sanitized.example.json \
  --require-live

Completion condition:

{
  "ready_for_customer_renewal_outcome_closeout": true,
  "blocker_count": 0,
  "warning_count": 0
}