Customer Lifecycle Phase 8 Backlog

Customer Lifecycle Phase 8 Backlog

The customer lifecycle Phase 8 backlog is the R7.14 planning packet for turning the R7.13 retrospective into concrete next-phase work. It preserves a public, customer-safe contract for backlog readiness without exposing customer identities, raw evidence, private notes, pricing, contract values, renewal amounts, raw contracts, legal terms, or commercial terms.

Backlog Flow

flowchart LR
  A[R7.13 Retrospective] --> B[R7.14 Phase 8 Backlog]
  B --> C[Telemetry Depth]
  B --> D[Support Automation]
  B --> E[Lifecycle Analytics]
  C --> F[Phase 8 Kickoff]
  D --> F
  E --> F

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Required Checks

• The retrospective packet is live, sanitized, ready, and blocker-free.
• Program, product, security, and support owner refs are present.
• Required backlog items exist for telemetry depth, support automation, and lifecycle analytics.
• Each backlog item has a valid priority, owner ref, dependency refs, tracking ref, and acceptance gates.
• Backlog controls confirm that priorities, owners, dependencies, acceptance gates, and redaction boundaries are ready.

Run The Gate

python3 scripts/validate_customer_lifecycle_phase8_backlog.py \
  --packet examples/customer-lifecycle-phase8-backlog/customer-lifecycle-phase8-backlog.live.sanitized.example.json \
  --repo-root . \
  --require-live

Expected result:

{
  "ready_for_customer_lifecycle_phase8_backlog": true,
  "blocker_count": 0,
  "warning_count": 0
}

Related Files

• src/cavra/customer_lifecycle_phase8_backlog.py
• scripts/validate_customer_lifecycle_phase8_backlog.py
• examples/customer-lifecycle-phase8-backlog/
• .github/workflows/customer-lifecycle-phase8-backlog.yml
• tests/test_customer_lifecycle_phase8_backlog.py
• docs/customer-lifecycle-phase8-backlog.md