Customer Lifecycle Retrospective

Customer Lifecycle Retrospective

The customer lifecycle retrospective is the R7.13 internal-safe lessons learned packet for CAVRA Managed and Enterprise lifecycle closeout. It consumes the R7.12 closeout announcement and produces a sanitized retrospective with operational gaps, follow-up actions, and Phase 8 inputs.

Retrospective Flow

flowchart LR
  A[R7.12 Closeout Announcement] --> B[R7.13 Retrospective]
  B --> C[Lessons Learned]
  B --> D[Operational Gaps]
  B --> E[Follow-up Actions]
  B --> F[Phase 8 Inputs]

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Required Checks

• Announcement packet is live, sanitized, ready, and blocker-free.
• Program, customer success, security, support, and product owner refs exist.
• Retrospective sections are complete and supported by sanitized refs.
• Follow-up actions have owner refs and tracking refs.
• Phase 8 input refs are present.
• No customer identities, raw evidence, private notes, pricing, contract values, renewal amounts, raw contracts, legal terms, or commercial terms are embedded.

Run The Gate

python3 scripts/validate_customer_lifecycle_retrospective.py \
  --packet examples/customer-lifecycle-retrospective/customer-lifecycle-retrospective.live.sanitized.example.json \
  --repo-root . \
  --require-live

Ready means:

{
  "ready_for_customer_lifecycle_retrospective": true,
  "blocker_count": 0,
  "warning_count": 0
}

Related Files

• src/cavra/customer_lifecycle_retrospective.py
• scripts/validate_customer_lifecycle_retrospective.py
• examples/customer-lifecycle-retrospective/
• .github/workflows/customer-lifecycle-retrospective.yml
• tests/test_customer_lifecycle_retrospective.py