Customer Lifecycle Phase 8 Customer Health Review

Customer Lifecycle Phase 8 Customer Health Review

The customer lifecycle Phase 8 customer health review packet is the R7.20 readiness gate for combining telemetry depth, support automation, and lifecycle analytics into one customer-safe operating health review.

Customer Health Review Flow

flowchart LR
  A[R7.17 Telemetry Depth] --> D[R7.20 Customer Health Review]
  B[R7.18 Support Automation] --> D
  C[R7.19 Lifecycle Analytics] --> D
  D --> E[Health Review Contract]
  D --> F[Dashboard Refs]
  D --> G[Risk Review]
  D --> H[Next Actions]
  I[CI Gates] --> D

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Required Checks

• Telemetry depth, support automation, and lifecycle analytics source gates are ready.
• Program, customer-success, support, analytics, and security owner refs are present.
• Health review contract refs are complete and sanitized.
• Dashboard refs cover posture, support load, adoption, and cadence.
• CI gates cover input gate, review contract, dashboard, and redaction validation.

Run The Gate

python3 scripts/validate_customer_lifecycle_phase8_customer_health_review.py \
  --packet examples/customer-lifecycle-phase8-customer-health-review/customer-lifecycle-phase8-customer-health-review.live.sanitized.example.json \
  --repo-root . \
  --require-live

Expected result:

{
  "ready_for_customer_lifecycle_phase8_customer_health_review": true,
  "blocker_count": 0,
  "warning_count": 0
}

Related Files

• src/cavra/customer_lifecycle_phase8_customer_health_review.py
• scripts/validate_customer_lifecycle_phase8_customer_health_review.py
• examples/customer-lifecycle-phase8-customer-health-review/
• .github/workflows/customer-lifecycle-phase8-customer-health-review.yml
• tests/test_customer_lifecycle_phase8_customer_health_review.py
• docs/customer-lifecycle-phase8-customer-health-review.md