Customer Lifecycle Phase 8 Support Automation

Customer Lifecycle Phase 8 Support Automation

The customer lifecycle Phase 8 support automation packet is the R7.18 readiness gate for validating the first Phase 8 support checkpoint and automation contract. It consumes the R7.16 Sprint 1 checkpoint and verifies schema fields, automation trigger refs, escalation refs, CI coverage, and private-material controls.

Support Automation Flow

flowchart LR
  A[R7.16 Sprint 1 Checkpoint] --> B[R7.18 Support Automation]
  B --> C[Support Checkpoint Schema]
  B --> D[Automation Trigger Contract]
  B --> E[Escalation Matrix Refs]
  B --> F[CI Gate Coverage]
  F --> G[Schema Validation]
  F --> H[Trigger Validation]
  F --> I[Redaction Validation]

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Required Checks

• The Sprint 1 checkpoint packet is live, sanitized, ready, and blocker-free.
• Program, support, engineering, customer-success, and security owner refs are present.
• Support checkpoint schema fields are complete.
• Automation trigger contract refs are present and marked sanitized.
• Escalation matrix refs are sanitized.
• CI gates cover schema, trigger, and redaction validation.

Run The Gate

python3 scripts/validate_customer_lifecycle_phase8_support_automation.py \
  --packet examples/customer-lifecycle-phase8-support-automation/customer-lifecycle-phase8-support-automation.live.sanitized.example.json \
  --repo-root . \
  --require-live

Expected result:

{
  "ready_for_customer_lifecycle_phase8_support_automation": true,
  "blocker_count": 0,
  "warning_count": 0
}

Related Files

• src/cavra/customer_lifecycle_phase8_support_automation.py
• scripts/validate_customer_lifecycle_phase8_support_automation.py
• examples/customer-lifecycle-phase8-support-automation/
• .github/workflows/customer-lifecycle-phase8-support-automation.yml
• tests/test_customer_lifecycle_phase8_support_automation.py
• docs/customer-lifecycle-phase8-support-automation.md