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Inpatient GOP Document Upload
A Guarantee of Payment (GOP) is a document issued by a credit company or insurer that guarantees payment for a patient's hospital admission. The GOP document upload feature allows hospital staff to attach these GOP documents directly to the patient's admission record for billing and audit purposes.
Use this feature when a credit company or insurer sends a GOP letter for an inpatient admission. The uploaded GOP document:
- Serves as evidence for the credit company's commitment to pay
- Is visible to billing staff when processing interim or final bills
- Supports audit and reconciliation of credit company payments
- Open the Inpatient Dashboard for the patient (search for the admission and click the patient's record)
- In the Documents panel (right-hand column), click the Documents button
- The Admission Documents page will open
- Locate the Upload New Document section at the top of the page
- From the Document Type dropdown, select GOP
- Optionally, enter any notes in the Comments field (e.g., "GOP received from XYZ Insurance — approval ref: 12345")
- Click Choose File and select the GOP document (PDF, JPEG, or PNG)
- Click Upload
Note: The document is immediately linked to the admission. The page will refresh and the new GOP document will appear in the document list.
After uploading, click the View button (green eye icon) to verify the GOP document is clear and legible.
| Document Type | When to Use |
|---|---|
| Consent Form | Signed procedure or treatment consent |
| Insurance Document | Insurance cards, pre-authorisation letters, TPA approvals |
| Referral Letter | Referral letters from GPs or specialists |
| GOP | Guarantee of Payment letters from credit companies or insurers |
| Other Document | Any document not covered by the above categories |
- Upload the GOP document as soon as it is received from the credit company
- Enter the approval reference number and date in the Comments field for easy searching later
- If the GOP covers multiple admissions, upload a copy to each admission record
- Verify the document is legible using the View button before closing the page
- Accepted formats: PDF, JPEG, JPG, PNG — maximum 10 MB per file
Access to the document upload page requires the Inpatient Document Upload privilege. If the Documents button is not visible, contact your system administrator.
- Inpatient Document Upload — general document upload guide
- Inpatient Admission Profile Dashboard
- Inward Admission Insurance and Credit Company Details
- Credit Company Upload