Request Manager
The Request Manager is a centralised search and action page for all approval workflow requests in the system. It allows managers to find pending requests and act on them, and lets staff track the status of requests they have submitted.
Go to Request Manager in the top navigation menu.
| Filter | Description |
|---|---|
| From Date / To Date | Date range for when the request was created. Defaults to today. |
| Request No | Search by the exact request number (e.g. DRADJ-1, CAN-1). |
| Bill No | Search by the associated bill number. |
| BHT No | Search by the patient BHT number (for inpatient-linked requests). |
| Any Type | Filter by request type (see below). |
| Any Status | Filter by request status (see below). |
Click Search to apply filters. Click Download to export the result to Excel.
| Display Name | Type Code | Description |
|---|---|---|
| Bill Cancellation | CAN |
Request to cancel a bill |
| Item Refund | I-REF |
Request to refund a billed item |
| Drawer Adjustment | DRADJ |
Request to correct a cashier drawer balance |
| Petty Cash Request | PTY-CH |
Request for petty cash approval |
| Cancel Petty Cash | CAN-PTY-CH |
Request to cancel a petty cash entry |
| Status | Meaning |
|---|---|
| Pending | Submitted, waiting for manager review |
| Under Review | A manager has opened the request but not yet decided |
| Completed | Approved and action has been applied |
| Rejected | Manager rejected the request; no change was made |
| Cancelled | The request was cancelled by staff before approval |
Each row in the results table has two action buttons:
| Button | Description |
|---|---|
| To Approve | Opens the approval page for that request type. Requires the appropriate privilege (e.g. DrawerAdjustmentRequestApproval for drawer adjustments). |
| To Cancel | Cancels the request. Only available while the request is still pending. |
Access to the approval action depends on the request type:
| Request Type | Required Privilege |
|---|---|
| Bill Cancellation | BillCancelRequestApproval |
| Item Refund | BillCancelRequestApproval |
| Drawer Adjustment | DrawerAdjustmentRequestApproval |
| Petty Cash | PettyCashCancellationApproval |
Privileges are managed under Administration → Users → Manage User Privileges → Request Manage.
- Drawer Adjustment Request — submitting a drawer balance correction
- Drawer Adjustment Approval — approving or rejecting a drawer adjustment