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Inward BHT Medicine Request
Ward staff use the BHT Medicine Request to ask the pharmacy to prepare and issue medicines for an admitted patient. The ward submits the request, and pharmacy staff review it and issue the medicines when ready. If the request was submitted in error — and the pharmacy has not yet acted on it — ward staff can cancel it.
Use this feature when:
- A doctor has prescribed medicines and the ward needs to request them from the pharmacy
- A previous request was submitted in error and needs to be cancelled before the pharmacy issues against it
- You want to review or reprint a previously submitted medicine request for a patient
- Navigate to Inward → Pharmacy → BHT Medicine Request (or the equivalent menu entry for your ward)
- Search for the patient using their BHT number or name
- Select the patient — the admission details will load
- In the Drug Order section, type the first few letters of the medicine name in the search box and select the correct item from the suggestions
- Enter the Quantity required
- Click +Add to add the line to the request
- Repeat steps 4–6 for each medicine needed
- Click Submit Request to send it to the pharmacy
Note: The request is visible to pharmacy staff immediately after you submit it.
- Navigate to Inward → Pharmacy → BHT Issue Request List
- Enter a date range in the From Date and To Date fields
- Optionally enter a Request No or BHT No to narrow the search
- Click Search All, Search Not Issued, or Search Issued Only depending on what you need:
- Search Not Issued — shows requests the pharmacy has not yet acted on
- Search Issued Only — shows requests where pharmacy has already issued medicines
- Search All — shows all requests in the date range
- Find the request in the list and click View Request to open it
- Click Reprint to print the request slip
You can cancel a request only if the pharmacy has not yet issued medicines against it. Once pharmacy staff have issued, the request is locked and cannot be cancelled.
- Navigate to Inward → Pharmacy → BHT Issue Request List
- Search for the request (use Search Not Issued to find requests that are still cancellable)
- Click View Request on the relevant row
- On the request details page, click the Cancel Request button
- If the button is greyed out (disabled), the pharmacy has already issued against this request and cancellation is not possible
- In the confirmation dialog, enter a reason for the cancellation in the comment box
- Click Yes to confirm cancellation
The request will be marked as cancelled. The cancellation details (who cancelled it and when) are displayed on the list page for audit purposes.
- "Request cancelled successfully": The request has been cancelled and the pharmacy will no longer see it in their pending issue list
- "This request has already been issued from pharmacy and can no longer be cancelled.": The pharmacy has already processed an issue against this request. To reverse the issue, contact the pharmacy to cancel the issue bill separately.
- "Provide a comment to cancel the request.": You must enter a reason in the comment box before confirming the cancellation
- Cancel requests as soon as you realise they were submitted in error — once the pharmacy starts preparing the medicines, cancellation is no longer possible
- Use Search Not Issued when looking for requests you may want to cancel, as it filters to only the requests still pending at the pharmacy
- Include a clear reason in the cancellation comment so pharmacy staff and auditors understand why the request was withdrawn
Cause: The pharmacy has already issued medicines against this request, or the request has already been cancelled. Solution: Check the request details to see if an issued bill is linked. If the pharmacy issued in error, ask pharmacy staff to cancel their issue bill — the request will become cancellable again once that issue is cancelled.
Cause: The request may belong to a different pharmacy department. The list only shows requests directed to the pharmacy department of your current session. Solution: Confirm which pharmacy department the request was sent to and ensure your session is set to that department.
The Cancel Request button is available to users who have been granted the Inward Pharmacy Issue Request Cancel privilege. Contact your system administrator if you need this access.
- Inward Issue print — Print pharmacy issues against BHT requests
- Inward Issue Reprint — Reprint previously printed issue slips
- Inward Issue Cancellation — Cancel an issue that pharmacy has already processed
- Inward Ward Return to Pharmacy — Return unused ward medicines back to the pharmacy
- Pharmacy Inward Issue — Pharmacy-side view of BHT issue requests